Customer Service Professional

Full job description
A customer service role in freight forwarding acts as the main link between clients and shipping operations, managing bookings, tracking cargo, and handling documentation.

Core Responsibilities

Shipment Coordination: Confirming bookings, arranging pick-ups, and monitoring air, ocean, or land freight milestones.
Documentation Management: Preparing and verifying bills of lading, commercial invoices, packing lists, and customs paperwork.
Client Communication: Providing proactive tracking updates and answering inbound inquiries via email or phone.
Problem Solving: Managing transit delays, carrier changes, or customs holds and offering fast solutions.
Internal Collaboration: Working closely with operations, pricing, and billing departments to ensure smooth delivery
SKILLS REQUIRED :-

Persuasive Speaking Skills
Basic Computer Language
Empathy
Adaptability
Ability to Use Positive Language
Clear Communication Skills
Self-Control
Taking Responsibility
Patience