Verified Job
Customer Support / TeleCaller
Customer Service Officer - Field
Customer Support / TeleCaller
#45444
Remote / WFH
MEGT Australia
Job Description
The Opportunity
Based in our Loganholme office, you’ll join our Apprentice Connect Provider Team in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.
With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.
Key Responsibilities:
Deliver outstanding customer service over the phone and via email
Assist with Training Contracts, incentive claims, support loan applications, and related documentation
Address and follow up customer enquiries within service standards
Maintain and update customer records accurately
Support internal field staff with administrative and program-related tasks
About you
You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:
Excellent written and verbal communication skills
Strong attention to detail with accurate and efficient data entry skills
Demonstrated ability to interpret and analyse information
Proven experience in meeting set KPIs and customer service standards
Strong initiative and ability to self-manage workloads
Ability to build relationships with various internal and external stakeholders
High level of computer literacy across various systems
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
3 paid Christmas close-down days
14 weeks paid parental leave after 6 months
$500 My Benefits voucher referral bonus
Buy or cash out extra annual leave + 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT?
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
Based in our Loganholme office, you’ll join our Apprentice Connect Provider Team in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.
With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.
Key Responsibilities:
Deliver outstanding customer service over the phone and via email
Assist with Training Contracts, incentive claims, support loan applications, and related documentation
Address and follow up customer enquiries within service standards
Maintain and update customer records accurately
Support internal field staff with administrative and program-related tasks
About you
You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:
Excellent written and verbal communication skills
Strong attention to detail with accurate and efficient data entry skills
Demonstrated ability to interpret and analyse information
Proven experience in meeting set KPIs and customer service standards
Strong initiative and ability to self-manage workloads
Ability to build relationships with various internal and external stakeholders
High level of computer literacy across various systems
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
3 paid Christmas close-down days
14 weeks paid parental leave after 6 months
$500 My Benefits voucher referral bonus
Buy or cash out extra annual leave + 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT?
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
