Customer Service Manager - Hours: Full-time, 40 hours per week Pay: $33–$40 per hour,

GM Cars is seeking an experienced Customer Service Manager to lead the customer service function of our Auckland car yard. Reporting to the Director, this role is responsible for developing and maintaining customer service standards, managing the team members who interact with customers, and overseeing after service to ensure a consistently high standard of customer satisfaction.

Key Responsibilities
Develop and review policies, programs, and procedures concerning customer relations and the vehicles and services provided
Ensure operational efficiency of customer-facing processes across the yard
Provide direction and feedback to team members and assist with recruitment of customer service staff
Manage, motivate, and develop staff who provide customer service, including Yard Assistants and the Groomer/Detailer where their duties involve customer interaction
Plan and implement after-sales service to follow up on customer satisfaction, ensure the performance of vehicles purchased, and modify and improve service standards
Liaise with other areas of the business, service agents, and customers to identify and respond to customer expectations
Handle and resolve customer complaints and escalations
Monitor customer feedback and report findings to the Director to inform business improvements
Requirements
Relevant work experience of 2 years or a relevant qualification
Strong communication, leadership, and problem-solving skills
Experience managing or coordinating a team in a customer-facing environment preferred

Location & Hours
Location: Auckland, New Zealand
Hours: Full-time, 40 hours per week
Pay: $33–$40 per hour, reflecting the current New Zealand market rate for this role and region
How to Apply
Please apply online via myjobspace