Customer Service Consultant

Are you passionate about delivering outstanding customer service? Are you a skilled communicator who thrives in a fast-paced environment, with the ability to multitask and stay cool under pressure?

We’re looking for motivated and customer-focused individuals to join our Contact Centre Team , representing one of Australia’s most trusted retail brands. Whether you're seeking the flexibility of a casual role or the stability of a fixed-term contract, we have an opportunity for you!

What You’ll Be Doing

Responding to customer enquiries across multiple channels with professionalism and empathy
Troubleshooting issues and providing tailored solutions that exceed expectations
Managing multiple systems and tasks efficiently while keeping the customer at the centre of everything you do
Working as part of a supportive team to achieve service excellence
What We’re Looking For

Exceptional communication skills – both written and verbal
High attention to detail and strong time management abilities
Ability to remain calm and solution-focused under pressure
A true passion for delivering outstanding customer service
Previous customer service or contact centre experience is a plus
Contract Options

Fixed Term Contract : Minimum 35 hours/week | $27.17 per hour
Casual Contract : Flexible hours | $33.+6 per hour
Key Details

Start Date : 16 June 2025
Roster : Rotating shifts between
Monday–Friday: +:00am – 6:00pm
Saturday: +:00am – 5:00pm
Training :

5 days classroom-based (in-office)
2 weeks on-the-job (in-office) consolidation
Hybrid Work Model : Work from home available after achieving speed-to-competency

If you're ready to bring your customer service passion to a dynamic team where your contributions matter, we’d love to hear from you.

Apply now and help us continue to build trusted customer relationships—one interaction at a time.

 
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