Verified Job
Customer Support / TeleCaller
Customer Service Associate – Premium Voice Process –, West Bengal
Customer Support / TeleCaller
#680154
Remote / WFH
Job Description
Are you looking for customer service jobs in Kolkata or call center voice process roles in a work-from-office environment? Fusion CX is hiring Customer Service Associates for a Premium Voice Process in Kolkata. This E-commerce customer care role is suited for graduates with prior BPO experience who have strong communication skills and are comfortable handling customer interactions over voice support.
Job Description:
About the Role
As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines
Key Responsibilities
• Handle customer interactions through voice support
• Communicate clearly and professionally to address customer queries
• Maintain accuracy and quality in customer interactions
• Follow process guidelines and operational standards
• Meet individual performance expectations related to service delivery
• Work collaboratively with team members and supervisors
Responsibilities may evolve based on operational requirements.
Job Requirements:
Education
Minimum Higher Secondary or equivalent
Experience
• Minimum 6 months of inbound customer service experience
• E-commerce background preferred
Skills & Competencies
• Versant Level 5 English proficiency
• Strong verbal communication skills
• Ability to confidently handle voice-based customer interactions
• Customer-focused mindset with a professional attitude
• Comfortable working in a structured, office-based environment
Work Details
• Process Type: Premium Voice Process
• Work Mode: Work From Office (WFO)
• Location: Kolkata, West Bengal
Why Join Fusion CX?
Fusion CX provides a structured and professional environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, clear expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!
Job Description:
About the Role
As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines
Key Responsibilities
• Handle customer interactions through voice support
• Communicate clearly and professionally to address customer queries
• Maintain accuracy and quality in customer interactions
• Follow process guidelines and operational standards
• Meet individual performance expectations related to service delivery
• Work collaboratively with team members and supervisors
Responsibilities may evolve based on operational requirements.
Job Requirements:
Education
Minimum Higher Secondary or equivalent
Experience
• Minimum 6 months of inbound customer service experience
• E-commerce background preferred
Skills & Competencies
• Versant Level 5 English proficiency
• Strong verbal communication skills
• Ability to confidently handle voice-based customer interactions
• Customer-focused mindset with a professional attitude
• Comfortable working in a structured, office-based environment
Work Details
• Process Type: Premium Voice Process
• Work Mode: Work From Office (WFO)
• Location: Kolkata, West Bengal
Why Join Fusion CX?
Fusion CX provides a structured and professional environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, clear expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!
