Verified Job
Real Estate
Customer Service Associate - Part Time (24 Hrs)
Real Estate
#38074
Remote / WFH
Greystar Real Estate Partners LLC
Job Description
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community
Establishes and maintains relationships with University clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
Assists with summer Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Look to maximise efficiency of utilities.
Key Relationships
Onsite Team Members.
Knowledge & Qualifications
Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community
Establishes and maintains relationships with University clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
Assists with summer Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Look to maximise efficiency of utilities.
Key Relationships
Onsite Team Members.
Knowledge & Qualifications
Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
