Customer Relationship Executive

]Roles Responsibilities :

Attracts potential customers by answering service questions and suggesting information about other services.
Serves customers by providing company service information and lead closings.
Opens customer accounts by recording Waitlist information.
Maintains customer records by updating detailed information.
Daily follow-up with the operational team updating lead status.
Recommends potential services to management by collecting customer information and analyzing customer needs.
Prepares service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
To Manage Inbound and Outbound calls in a timely manner
Identify customers requirements, clarify information and provide them with the resolution based on company policy
Handle any required communication or coordination required between Partners(Tankers) and customers
Entering customer and account data from source documents within time limits
Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output
Candidates with BPO Experience can also apply.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Experience:

CRM software: 1 year (Required)
Language:

English (Required)
Location:

Thane, Maharashtra (Preferred)
Work Location: In person Read more