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Customer Relationship Executive

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Operations Executive Jobs

1 month

India

Gujarat

Surat Get directions →

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ID: 848147

Published 1 month ago by LATS SOLUTIONS

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In Operations Executive Jobs category

Surat, Gujarat, India

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Full job description
Job Description: Responsible for making Welcome Calls to the customers and informing all details about product Attending customer queries via calls or chat or mail as the process demands. Communicate customers with all important details about their loan account, duration, charges. Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience. Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders. Managing the inbound support for customers which would be both voice non-voice. Ensure that all interactions are first captured in the CRM. Ensure all customer queries are properly answered and resolved, within SLA. Ensure that all communication channels are managed with protocol and timelines

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: In person

Speak with the employer
++1-XXXXXXXXXX Read more

Published on 2025/09/10. Modified on 2025/09/10.

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LATS SOLUTIONS

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