Customer Relations Specialist

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M2V Events
Customer Relations Specialist
M2V Events · Udaipur, Rajasthan · via LinkedIn
15 hours ago
Full–time
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Job description
Company Description

M2V Events & Decor is an events-focused organization committed to creating memorable, seamless, and well-executed experiences for clients across Rajasthan. With expertise in luxury weddings, large-scale events, décor, production, and hospitality experiences, M2V works closely with clients to bring their vision to life.

The company emphasizes professionalism, creativity, attention to detail, strong client relationships, and flawless execution. Our teams collaborate closely across departments to ensure every event runs smoothly—from the first client interaction and planning stage to execution and post-event follow-up.
Role Description

We are looking for a Customer Relations Specialist to join our team in Bhilwara and Udaipur.

The role will be responsible for managing day-to-day client communication, building strong relationships, handling inquiries and follow-ups, and ensuring a high level of client satisfaction throughout the event journey.

The ideal candidate should be confident in communicating with clients, proactive in understanding their requirements, and comfortable coordinating with internal teams such as Sales, Planning, Production, Décor, Hospitality, and Operations.
Key Responsibilities
• Manage regular communication with clients from initial inquiry through post-event follow-up.
• Understand client requirements, preferences, concerns, and expectations.
• Maintain strong and professional relationships with clients.
• Respond promptly to client calls, messages, and inquiries.
• Coordinate with internal teams to ensure client requirements are communicated and executed properly.
• Follow up on pending requirements, approvals, payments, documents, and event-related information.
• Handle client concerns professionally and coordinate with relevant teams for quick resolution.
• Maintain accurate client records, communication history, and follow-up reports.
• Collect client feedback after events and identify opportunities for improvement.
• Ensure clients receive timely updates throughout the planning and execution process.
• Support the team in maintaining a high standard of customer experience.
• Assist in retaining existing clients and developing long-term relationships.
• Represent M2V Events & Decor professionally in all client interactions.
• Be available during important events when required to ensure smooth client coordination.
Qualifications & Skills
• Strong customer service and client relationship management skills.
• Excellent verbal and written communication skills.
• Ability to confidently interact with premium clients and families.
• Strong follow-up and coordination skills.
• Ability to manage multiple clients and tasks simultaneously.
• Good problem-solving and conflict-resolution abilities.
• Highly organized with strong attention to detail.
• Professional, polite, proactive, and service-oriented personality.
• Comfortable using MS Office, Google Workspace, WhatsApp, CRM, and basic reporting tools.
• Prior experience in events, weddings, hospitality, hotels, luxury retail, or other client-facing industries will be an advantage.
• Candidates should be willing to work on-site in Bhilwara or Udaipur and be comfortable with event-day responsibilities and flexible working hours.
What We Are Looking For

We are looking for someone who doesn't just answer clients, but genuinely takes ownership of the client experience.

If you are someone who enjoys interacting with people, building relationships, solving problems, following up relentlessly, and making clients feel valued, we'd love to hear from you.

Location: Bhilwara / Udaipur, Rajasthan

Employment Type: Full-time, On-site
• Industry: Events | Weddings