Customer Lifecycle Senior Analyst

The Financial Crimes Operations (FCO) team is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. FCO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.

The work undertaken by Global Client Onboarding enables our Institutional Banking and Markets (IBM) and Financial Crimes Compliance teams to make risk-based decisions and helps to ensure CBA meets regulatory obligations in Australia and globally. Our key activities include:

Creating and maintaining of our clients’ KYC and regulatory profiles.
Maintaining an ongoing customer due diligence program to ensure IBM meets KYC periodic review objectives.
Completing/reviewing KYC risk assessments by undertaking due diligence procedures, identification and dispositioning of PEPs, material negative news and sanctions assessments.
Ensuring appropriate escalations to Financial Crime Compliance and relationship bankers.
Implementing new/changed regulatory requirements driven by the changing regulations and policy landscape.
Maintaining a robust and well documented control environment that is audit ready
Do work that matters

The roles of the Senior KYC Analyst will require you to multitask across various functions and streams. You will assist our people and play a part in uplifting capability and processes within the business. You will play a key role in supporting new starters and the existing team and will

work closely with the QC and QA teams. Customer Focus: Our objective is to standardize client Onboarding, periodic review, client static data management and other repeatable services in order to deliver world-class client experience.

People: Your role will involve interaction across all business areas and across global teams (Australia, NZ, US, UK, HK and Singapore) and collaboration with risk and product management teams.

This role requires engagement with internal team members and managers within the bank.

You will work within a team of KYC Analysts and report to the Manager, Global Client Onboarding or Refresh teams.

You will report directly to the respective GCO team Managers of either New to Bank or Ongoing Customer Due Diligence teams. This position has 0 direct reports.

Your key responsibilities

You will assist in Projects and provide your views as a senior member of the GCO team
You will be the first point of contact within your team(s) for new starters and will be expected to train and coach your peers on best practice in terms of completing cases/
escalations to FCC and assistance with ECDD and other more complex cases. In line with the GCDD standards and the Groups Standard Operating Procedures

As a Senior KYC Analyst, you will be expected to perform the following tasks and responsibilities in a manner consistent with CBA’s Code of Conduct. Your Core Responsibilities will include:
Performance: KYC activities for New to Bank clients or for Ongoing Customer Due Diligence for existing clients (Periodic Review Remediation)
Ensuring you maintain a high level of performance to achieve targets as part of maintaining risk assessments of IBM customers. (SLAs).
You will identify, analyse and report information, trends and blind spots related to operational and regulatory compliance and implement strategies, which maximise resource efficiency.
Complete KYC reviews for all risk ratings: Low, medium and high to include Enhanced Customer Due Diligence (ECDD)
Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
Our clients often utilize global products or branches in other countries so knowledge of international regulations is required
Interpret and apply relevant legislations and policy to ensure compliance with internal standards and external regulations while providing operational efficiency and customer satisfaction
Demonstrate strong analytical mindset with a key attention to detail
Maintain a low defect and re-work rate
Liaise directly with clients to collect relevant information and act as Point of Reference for KYC related queries within your team, while providing a first in class customer experience.
Create and maintain collaborative and engaging relationships with all stakeholders of various levels including Relationship managers, Business managers, Financial Crime Compliance and Product teams.
Liaising with globally located GCO Onboarding teams and the front office regarding IBMs KYC/regulatory requirements.
Liaising directly with Group Financial Crime, Line 1, Line 2 and Audit regarding testing and policy
Establish a profile with key industry, Compliance and Risk teams.
Fostering a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player.
Always leading by example demonstrating CBA values: accountability, integrity, collaboration, excellence and service
Maintaining a strong control environment to ensure that records are completed in line with requirements
Ensuring controls are appropriately executed and evidenced and staff are aware of their responsibilities at different stages of the preparation and review process
Identification and escalation of emerging issues or concerns. The ability to manage issues from identification to resolution.
Contributing to a culture of continuous improvement. All Team Members will be charged with constantly challenging the status quo to reduce risk and seeking ways to improve the client on-boarding process and client experience.
Actively participating in team huddles, visual management board meetings, productivity and strategy sessions with the team and stakeholders
We are interested to hear from people who have

Technical skills in AML/CTF Sanctions operations.
Comprehensive system knowledge, JIRA, CommSee, Documentum, ASSERT,
Strong ability in attention to detail and a high degree of accuracy
Demonstrated ability solve problems rapidly
Strong internal and external customer service ethic and focus
Demonstrated ability in creative thinking and highly motivated at all times
Essential:

Previous experience working as an Analyst within the IBM sector
Sound understanding of the AML/CTF Sanctions obligations.
Highly developed written and verbal communication skills
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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