Customer Experience Onboarding Analyst

Job details
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Pay

Up to $50,000 a year
 
Benefits
Pulled from the full job description
401(k) 3% Match
401(k) matching
Benefits from day one
Dental insurance
Disability insurance
Employee discount
Flexible spending account
 
Full job description
Customer Experience Onboarding Analyst


MSC USA - Charleston



JOB SUMMARY

Assist in coordinating and onboarding new and existing customers on how to best interact with MSC. Helps set the customer up for success by providing key contact points for customer service questions. Keeps up the highest productivity and service levels standards to ensure customer satisfaction.

ESSENTIAL FUNCTIONS

Assist in Onboarding new customers on how to best interact with customer service teams.
Have video calls with new and existing customers to not only guide the customer but be a welcoming face to MSC.
Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.
Coordinate with customer facing teams to address operational issues and find corrective measures
Able to learn the big picture of customer service and help improve inefficiencies.
Performs other duties, as assigned.
QUALIFICATIONS

REQUIRED SKILLS / KEY COMPETENCIES

English: Advanced
Excellent communication skills
Strong customer service mindset, focused, and responsive
Strong attention to details
Adaptable and flexible to changes in responsibilities
Organized, efficient, and able to manage time effectively
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
PREFFERED SKILLS, EDUCATION, AND EXPERIENCE

Prior experience in customer service, or logistics with a focus on customer service and problem resolution
Bachelor’s degree preferred or equivalent experience in similar role
Knowledge of MS Dynamics not necessary but a plus
PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
WORK AUTHORIZATION

Authorization to work in the U.S
What We Offer

Health Insurance
Dental Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Pregnancy Disability Leave and/or Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:

Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives - Free MSC Partner Subscriptions with Calm and Journey
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, ATT, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1+70 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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