Verified Job
Work from home
Customer Experience Consultant - Remote Work
Work from home
#511506
Remote / WFH
Job Description
The Role
Provide excellent customer service by responding to customers' needs or concerns and ensure the quality of service meets agreed customer experience standards.
Inbound and outbound customer communication through phone, email, SMS, and live chat.
Engaging with customers, promoting, and up-selling our services.
Supporting our Caravan Parks, Holiday Parks, and Wellness Centres with securing and managing bookings.
Responsible for conversion of online inquiries to sales.
Responsibilities
Develop positive relationships with customers to provide a great customer experience.
Increase customer satisfaction and loyalty through effective communication and problem-solving skills.
Maintain accurate records of customer interactions and feedback.
Provide excellent customer service by responding to customers' needs or concerns and ensure the quality of service meets agreed customer experience standards.
Inbound and outbound customer communication through phone, email, SMS, and live chat.
Engaging with customers, promoting, and up-selling our services.
Supporting our Caravan Parks, Holiday Parks, and Wellness Centres with securing and managing bookings.
Responsible for conversion of online inquiries to sales.
Responsibilities
Develop positive relationships with customers to provide a great customer experience.
Increase customer satisfaction and loyalty through effective communication and problem-solving skills.
Maintain accurate records of customer interactions and feedback.
