Verified Job
Customer Support / TeleCaller
Customer Development Manager (174174)
Customer Support / TeleCaller
#49527
Remote / WFH
Colgate-Palmolive
Job Description
Full job description
Requisition ID 174174 - Posted 06/18/2026 - Customer Development/Sales - New Zealand - North Island - Auckland - Hill's Pet Nutrition - Travel - 25% of time - Hybrid
No Relocation Assistance Offered
Job Number #174174 - Auckland, North Island, New Zealand
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Omni Channel Customer Development Manager
About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company
We are not just a company; we’re a global family that dreams big! We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are crafting a world where pets thrive through top-notch nutrition where their pet parents smile with glee.
Our Purpose? Transforming the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.
Our culture? Built from valuing diversity, sustainability and inclusion which is rooted in our core values of being Caring, Courageous and Inclusive. Employees are rewarded by rich career development and experiences.
Job Summary:
This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence. As a Customer Development Manager (CDM) at Hill's Pet Nutrition, you will be instrumental in forging and enhancing this key account omnichannel partnership, encompassing our customer retail and online channel, as well as their Vet services. Reporting to New Zealand’s Country Manager, Your role is pivotal in achieving our ambitious sales targets, securing optimal product placement, and executing promotional strategies with excellence.
Key Responsibilities:
Day to day management of customer accounts and customer relationships.
Formulate and execute annual business plans for your customer with a focus on retail, online & vet while negotiating trading terms to optimise our market position
Own the Customer P&L, including product forecasting and planning.
Manage Commercial Value Planning by allocating commercial investment into the 7Ps activities with precision to maintain Hill's as the preferred partner in super-premium pet nutrition
Partner with customers and internal teams to deliver impactful joint business plan initiatives.
Track and report market share & category performance for your customers.
Utilise analytics to drive ROI-focused discussions and strategies.
Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.
Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.
Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.
Manage and coach a Customer Development Executive and ensure alignment with Hill’s goals and values.
Your success in this role will be measured by your ability to build strong, strategic relationships with your customer, drive sales growth, and position Hill's Pet Nutrition as the leader in pet health through our innovative product offerings.
About you:
Bachelor’s and/or Master's degree in business, commerce, or related field.
3-5 years experience in Customer Management roles
Experience in Pet or FMCG is highly regarded.
Strong strategic planning and relationship building skills.
A confident and clear communicator that can navigate the complexities of different retail environments.
Strong analytical mindset and competencies
Exceptional prioritisation skills and goal-oriented.
Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
Strong team player with collaborative skills to meet customer needs and company objectives.
Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader.
Other Fast Facts for Consideration:
Requisition ID 174174 - Posted 06/18/2026 - Customer Development/Sales - New Zealand - North Island - Auckland - Hill's Pet Nutrition - Travel - 25% of time - Hybrid
No Relocation Assistance Offered
Job Number #174174 - Auckland, North Island, New Zealand
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Omni Channel Customer Development Manager
About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company
We are not just a company; we’re a global family that dreams big! We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are crafting a world where pets thrive through top-notch nutrition where their pet parents smile with glee.
Our Purpose? Transforming the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.
Our culture? Built from valuing diversity, sustainability and inclusion which is rooted in our core values of being Caring, Courageous and Inclusive. Employees are rewarded by rich career development and experiences.
Job Summary:
This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence. As a Customer Development Manager (CDM) at Hill's Pet Nutrition, you will be instrumental in forging and enhancing this key account omnichannel partnership, encompassing our customer retail and online channel, as well as their Vet services. Reporting to New Zealand’s Country Manager, Your role is pivotal in achieving our ambitious sales targets, securing optimal product placement, and executing promotional strategies with excellence.
Key Responsibilities:
Day to day management of customer accounts and customer relationships.
Formulate and execute annual business plans for your customer with a focus on retail, online & vet while negotiating trading terms to optimise our market position
Own the Customer P&L, including product forecasting and planning.
Manage Commercial Value Planning by allocating commercial investment into the 7Ps activities with precision to maintain Hill's as the preferred partner in super-premium pet nutrition
Partner with customers and internal teams to deliver impactful joint business plan initiatives.
Track and report market share & category performance for your customers.
Utilise analytics to drive ROI-focused discussions and strategies.
Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.
Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.
Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.
Manage and coach a Customer Development Executive and ensure alignment with Hill’s goals and values.
Your success in this role will be measured by your ability to build strong, strategic relationships with your customer, drive sales growth, and position Hill's Pet Nutrition as the leader in pet health through our innovative product offerings.
About you:
Bachelor’s and/or Master's degree in business, commerce, or related field.
3-5 years experience in Customer Management roles
Experience in Pet or FMCG is highly regarded.
Strong strategic planning and relationship building skills.
A confident and clear communicator that can navigate the complexities of different retail environments.
Strong analytical mindset and competencies
Exceptional prioritisation skills and goal-oriented.
Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
Strong team player with collaborative skills to meet customer needs and company objectives.
Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader.
Other Fast Facts for Consideration:
