Customer Care Executive

Job Description: Customer Care Executive (Jaipur, India)

Location: Jaipur, India

Position: Customer Care Executive

Job Type: Full-time

Salary Range: INR 15,000 to 33,000 per month

Shift: Rotational (24/7 support)

Experience Level: 0-2 years (Freshers and experienced candidates both eligible)

Industry: BPO/Call Center

Job Summary:

As a Customer Care Executive, you will be responsible for delivering exceptional customer service to our clients. You will handle inbound and outbound calls responding to customer inquiries, resolving complaints, and providing accurate information. The role requires proficiency in English, excellent communication skills, and prior experience in the BPO sector is preferred.

Responsibilities:
• Handle incoming customer calls, emails, and chats promptly and professionally.
• Provide excellent customer service by understanding and addressing customer needs, inquiries, and complaints.
• Accurately log customer interactions and details of inquiries, comments, and complaints into the system.
• Identify and escalate priority issues to the appropriate department or team member.
• Research and resolve customer problems, which may involve collaborating with other departments or teams.
• Follow up with customers to ensure satisfaction, address any outstanding issues, and provide additional information as needed.
• Maintain a comprehensive knowledge base of products, services, and company policies to effectively address customer inquiries.
• Meet or exceed individual and team targets, such as response time, call quality, and customer satisfaction ratings.
• Stay updated on industry trends, customer care best practices, and product/service updates.
• Collaborate with team members and contribute to a positive and motivating work environment.

Requirements:
• Bachelor's degree in any discipline (preferred).
• 0-2 years of experience in a customer service role, preferably in the BPO sector.
• Strong English proficiency with excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously and prioritize work effectively.
• Exceptional problem-solving and decision-making abilities.
• Active listening skills with a customer-centric approach.
• Proficiency in using CRM software and other relevant tools.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Flexible to work in rotational shifts, including evenings, weekends, and holidays.
• Strong work ethic, self-motivated, and committed to delivering exceptional customer experiences.

Perks and Benefits:
• Competitive salary range of INR 15,000 to 33,000 per month, based on experience and performance.
• Performance-based incentives and bonuses.
• Training and development opportunities to enhance your skills and career growth.
• Health insurance coverage and other employee benefits.
• Vibrant and inclusive work culture with opportunities for team building and social activities.

To apply for this position, please submit your updated resume and a cover letter highlighting your relevant experience and skills to [aanchal.Kalpsolutions@gmail.com]. Please mention "Customer Care Executive - Jaipur" in the subject line of your email. Only shortlisted candidates will be contacted for further rounds of the selection process.

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