Customer Care Executive | Mumbai | Exp 0|2 Yrs | Any Graduate Mumbai

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Customer Care Executive is responsible to handle Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, SMS.

The person will report to the Head Customer Care, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES RESPONSIBILITIES

Handling Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, SMS.

To provide accurate information to all callers resolve queries raised during the call

Attending all incoming calls received on helpline number

Handling email queries sent by the customer

Handling inquiries from all current new channels that may be used by the company for business generation

Pass customers request to the concerned branch/department through

Telephone

Email

Courier

CCC Module / iCABS

Would be accountable to successfully accomplish any assignment as instructed by the Functional Reporting Authority

Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived at

Needs to achieve monthly sales collection targets

Record management: Call Registration in company's software and Maintain Call Reports

KEY DELIVERABLES

Ensure to maintain CRM quality standard in each customer communication

Adhere to the benchmark SOP prescribed in the training.

CORE COMPETENCIES

Attentiveness

Clear communication skills

Ability to use positive language

Time management skills

Data Analysis

Patient and a great listener Read more