Customer Care Executive cum support executive

Customer Service Responsibilities list:
• Manage incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team coordination
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Maintain database and incidents
• Weekly reporting to customers on their incidents and reporting to Management or SBU
• Maintain status report
• maintain knowledge base
• Follow up Read more