Roles & Responsibilities
• Handle calls along with email and chat support.
• Resolve customer inquiries, complaints, and issues efficiently.
• Accurately update customer records and log interaction details in CRM systems.
• Maintain professional, clear, and empathetic communication
• Meet performance metrics for resolution speed, quality, and customer satisfaction.
Eligiblity :
Eligibility
• Any Graduate /Post Graduate
• Freshers or with 1-2 yrs exp in BPO, customer service,
• Excellent verbal and written English communication skills.
• Proficiency in MS Office and typing; experience with CRM software is a plus.
• Strong problem-solving abilities, multitasking, and ability to work under pressure.
• Willingness to work in Rotational Shifts with Rotational Week off
• Immediate Joiners Preferably Chennai based candidates.
Interested Candidates can share your updated CV to jobs@infosearchbpo.com or can contact HR @ 044-42925000