Credit Controller

Full job description
Company Overview

Pestokill, a prominent name in the UK pest control industry, has demonstrated innovative strides since its establishment in 1985 in Northwest England. Growing consistently since then organically and through acquisitions, Pestokill has always aimed to enhance customer interaction, efficiency, and information flow. This forward-thinking approach is part of their mission to protect properties, staff, and clients from pests and diseases by leveraging technology and a deep understanding of pest biology and behaviour.

In 2022, Pestokill expanded its horizons by joining the Anticimex family, a global leader in pest control that operates with cutting-edge technologies and insights. This strategic alliance underscores both companies' commitment to providing safe, effective, and environmentally friendly pest management solutions while continuing to explore innovative methods like remote monitoring systems.

Pestokill's dedication to local response through a network of technicians across England, Scotland, Wales, and Ireland, coupled with their adherence to national standards, reflects their family business values and commitment to reliability, integrity, and customer satisfaction.

Pestokill is ambitiously aiming to double its revenue to £25 million within the next two years, showcasing their drive for growth and expansion in the pest control industry.

Summary

We are seeking an experienced Credit Controller to join our credit control team. This role is essential in driving the financial health of the organization forward by minimising aged debt, reducing debtor days, and improving cash flow.

As a Credit Controller, you will play a critical role in maintaining and enhancing client relationships while actively participating in the execution of strategic financial initiatives. Your efforts will directly contribute to the efficiency and effectiveness of our finance operations, supporting Pestokill's commitment to excellence and growth in the pest control industry.

Responsibilities

Manage and monitor customer accounts to ensure timely payment of invoices.
Analyze account data to identify overdue payments and follow up accordingly.
Utilize accounting software to maintain accurate financial records.
Communicate with customers via phone and email regarding outstanding balances.
Collaborate with the finance team to resolve discrepancies in accounts payable.
Maintain accurate data entry of customer transactions and communications.
Requirements

Proven experience as a credit controller or in a similar financial role.
Actively engage in collecting overdue payments from within your own allocation of customers via telephone, also emails and letters
Process and track payments via phone and promote Direct Debit adoption where appropriate.
Escalate unresolved accounts to the Credit Control Manager and prepare and dispatch financial documents to clients.
Strong analytical skills with attention to detail.
Familiarity with accounting software and financial reporting tools.
Excellent communication skills and phone etiquette for customer interactions.
Ability to work independently and manage time effectively.
Address client inquiries swiftly and document key information in meetings.
Work collaboratively across departments, ensuring prompt email responses.
Maintain precise records in Sage software.
Aim to meet or exceed KPIs.
Competencies Required:

Proficient interpersonal and communication skills for both in-person and telephone interactions.
Ability to build and maintain strong relationships with your customer base to ensure timely payments and the resolution of queries
Strong organisational abilities to manage multiple tasks effectively.
Negotiation skills.
Capacity to handle challenges calmly and confidently.
Previous experience in credit control required.
Basic understanding of Excel and numerical proficiency.
Strong attention to detail.
Demonstrated willingness to learn and adapt to evolving responsibilities.
Experience/Education Requirements:

A minimum of 12 months in a similar role.
Proficiency with Microsoft Excel.
Eagerness to acquire new skills and knowledge through ongoing learning opportunities
Job details:

Salary dependent on experience.
Full-time.
Core hours Monday-Friday between 8.30am-5:00pm (4:30 on Fridays).
In person
No weekend work
Benefits:

Company pension
Free parking
To apply:

Apply online with a copy of your CV along with covering letter and salary expectations

It is essential you include your salary expectations in the email

Job Types: Full-time, Permanent

Benefits:

On-site parking
Schedule:

Monday to Friday
Application question(s):

What is your desired salary?
Experience: Credit control: 1 year (required) Read more