Verified Job
Customer Support / TeleCaller
Coordinator, Customer Support
Customer Support / TeleCaller
#55656
Remote / WFH
PWHL League Office
Job Description
About the PWHL
The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion - on and off the ice.
Position Summary
As a valued member of the Ticket Sales Team, the Coordinator, Customer Support is responsible for helping achieve overall ticket sales, attendance, service, retention and revenue goals while supporting local account managers. This role supports the development and administration of sales and service campaigns through Salesforce and maintains close internal working relationships to maximize overall ticket sales revenue. This position is ideal for a service-minded professional who is organized, resourceful, and passionate about delivering a great fan experience for one of the fastest-growing professional sports leagues. The annual salary range for this position is $40,000 to $43,000 USD.
Key Duties & Responsibilities
Effectively and efficiently manage general customer inquiries for several PWHL markets
Deliver exceptional service through inbound and outbound communications
Assist with communication campaigns to deliver sales and service objectives
Work in conjunction with the entire Ticket Sales Team to reach department goals and objectives
Contribute to the development and execution of proactive touchpoint campaigns to help learn more about our fan base
Develop creative concepts to enhance experience for PWHL fans
Support the league usage and development of Salesforce as a tool to drive sales and customer satisfaction
Uncover opportunities and recommend solutions to improve communication with PWHL fans across multiple channels (website, email, SMS, phone, in-venue)
Provide support to other sales and service initiatives and programs as required
Other duties as required
Required Qualifications
1 to 2 years of experience in developing sales and service relationships
Flexibility to work evenings, weekends, holidays, and occasional travel as required
This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis.
Preferred Qualifications
A post-secondary degree or diploma in business, sports management, or a related field
Passion for women’s hockey or women’s sports
Previous experience with Salesforce, Ticketmaster/Archtics, and Paciolan
Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
Demonstrated ability to build and develop professional relationships
An ongoing awareness and responsiveness to client satisfaction
Alert and receptive to shifting demands within a fast-paced, changing environment
A positive, enthusiastic, team-first attitude incorporating integrity and discretion
Resourceful, innovative, and forward thinking
Strong organizational skills with attention to detail
Ability to take direction and work collaboratively within a team environment
Excellent time management and communication skills
Strong problem-solving skills, including the ability to listen, identify, and resolve issues
Candidate must be able to work remotely
Flexibility & Travel
Candidate must be able to work remotely, with flexibility for evenings, weekends, holidays, and occasional travel as required.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, ****** orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion - on and off the ice.
Position Summary
As a valued member of the Ticket Sales Team, the Coordinator, Customer Support is responsible for helping achieve overall ticket sales, attendance, service, retention and revenue goals while supporting local account managers. This role supports the development and administration of sales and service campaigns through Salesforce and maintains close internal working relationships to maximize overall ticket sales revenue. This position is ideal for a service-minded professional who is organized, resourceful, and passionate about delivering a great fan experience for one of the fastest-growing professional sports leagues. The annual salary range for this position is $40,000 to $43,000 USD.
Key Duties & Responsibilities
Effectively and efficiently manage general customer inquiries for several PWHL markets
Deliver exceptional service through inbound and outbound communications
Assist with communication campaigns to deliver sales and service objectives
Work in conjunction with the entire Ticket Sales Team to reach department goals and objectives
Contribute to the development and execution of proactive touchpoint campaigns to help learn more about our fan base
Develop creative concepts to enhance experience for PWHL fans
Support the league usage and development of Salesforce as a tool to drive sales and customer satisfaction
Uncover opportunities and recommend solutions to improve communication with PWHL fans across multiple channels (website, email, SMS, phone, in-venue)
Provide support to other sales and service initiatives and programs as required
Other duties as required
Required Qualifications
1 to 2 years of experience in developing sales and service relationships
Flexibility to work evenings, weekends, holidays, and occasional travel as required
This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis.
Preferred Qualifications
A post-secondary degree or diploma in business, sports management, or a related field
Passion for women’s hockey or women’s sports
Previous experience with Salesforce, Ticketmaster/Archtics, and Paciolan
Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
Demonstrated ability to build and develop professional relationships
An ongoing awareness and responsiveness to client satisfaction
Alert and receptive to shifting demands within a fast-paced, changing environment
A positive, enthusiastic, team-first attitude incorporating integrity and discretion
Resourceful, innovative, and forward thinking
Strong organizational skills with attention to detail
Ability to take direction and work collaboratively within a team environment
Excellent time management and communication skills
Strong problem-solving skills, including the ability to listen, identify, and resolve issues
Candidate must be able to work remotely
Flexibility & Travel
Candidate must be able to work remotely, with flexibility for evenings, weekends, holidays, and occasional travel as required.
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, ****** orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
