Contact Centre Agent

Handle inbound calls from customers inquiring about HVAC services and solutions
Make outbound calls to warm leads to schedule sales or service appointments
Qualify leads by understanding customer needs and concerns
Build strong brand rapport through professional, empathetic communication
Accurately book appointments and update CRM/customer records
Work closely with the sales and operations teams to ensure smooth handoffs
What We’re Looking For

Excellent verbal communication and speaking skills
Strong empathy and ability to connect with homeowners
Experience in customer service, call handling, or appointment setting
Comfortable making outbound calls and handling objections professionally
Organized, reliable, and detail-oriented
HVAC or home services experience is an asset (training provided)
Must have proficient speaking skills
What We Offer

Competitive hourly pay + performance-based incentives
Training on HVAC basics, scripts, and brand messaging
Supportive team environment with growth opportunities
Stable lead flow and clear processes
Why Ecocare Homecomfort?

At Ecocare Homecomfort, we believe every customer interaction matters. You won’t just answer phones—you’ll shape how customers experience our brand from the very first call.

Job Type: Full-time

Pay: $17.75-$20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Work from home
Experience:

HVAC industry: 1 year (preferred)
Customer service: 1 year (preferred)
Outbound calling: 1 year (preferred)