Contact Center Voice Agent

Role Definition Requirement:

Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent.

Job Description:
• He/She will be responsible for making and receiving outbound/inbound calls
• Managing large amounts of inbound and outbound calls in a timely manner
• Following the provided "scripts" when handling different topics
• Will strive towards going beyond the assigned target and achieve best possible conversion rate
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our CRM Database by documenting everything

Requirement:
• Exceptional interpersonal, Sales, problemsolving, verbal (US accent) and written communication Skills
• Versant 6 Certified
• Track record of overachieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Educational Qualification Requirement:
• Minimum Graduate in any stream Desired

Experience:
• 2 Years of International Outbound Sales experience (US)
• Prior experience in Health Care or Mass Tort Domain Preferred

Job Types:
Full-time, Regular / Permanent

Salary:
₹45,000.00 - ₹65,000.00 per month

Benefits:
• Food provided
• Provident Fund

Schedule:
• Evening shift
• Monday to Friday
• Night shift

Ability to commute/relocate:
• Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Experience:
• Outbound sales: 2 years (required)

License/Certification:
• Versant 6 (preferred)

Shift availability:
• Night Shift (required)

Speak with the employer
• +1 8882024175 Read more