Concierge

Are you the person everyone goes to when they want advice on things to do and see in Victoria? Bring your knowledge and passion for great customer service to the Hotel Grand Pacific! We're looking for a Concierge to work with us over the summer. An independent luxury property located on Victoria’s beautiful inner harbour, we offer a more personalized experience focused on guest satisfaction. As part of our Guest Services team, you will be an ambassador for both the Hotel and Victoria.

This is a temporary contract no later than October 31.

Shifts will be scheduled at varying times including early mornings and late evenings.

Duties:

Provide excellent customer service to all guests
Support the Bell Staff and Door Staff, including parking and tagging valet vehicles
Maintain a lobby presence at all times
Respond to all guest inquiries in a timely and accurate manner
Manage the concierge desk information resources
Use a special skill set to find anything, anywhere, anytime for our guests
Qualifications Abilities:

2 years of guest service experience in a hotel, including 1 year as a concierge
Strong knowledge of local attractions and tourist sites in our surrounding areas of Victoria, Vancouver Island, Vancouver, Whistler and Seattle.
Unrestricted Class 5 Drivers License and proficient with driving both manual and automatic transmission vehicles
Positive attitude and friendly demeanour – you love to smile and care about making people feel welcome
Professional verbal communication skills
Excellent time management skills and able to think on your feet
Outstanding attention to detail
Able to stay calm and composed during busy periods
Typing speed of 45 wpm or higher
Advanced proficiency in Microsoft Excel, Outlook and Word
Second language an asset
Member of Les Clefs d’or Concierge Association is an asset or involvement with the Victoria Guest Services Network is an asset
Able to push, pull or lift up to 50 lbs. without difficulty
Available to work more than 30 hours per week
Why Choose Us?

Professional and supportive work environment with a high regard for employee safety
Discounted employee parking
Discounted gym membership
Excellent employee meal program
Food discounts in both our Café and Pacific Restaurant
Friends and family hotel rate
Other industry discounts
Employee recognition referral program
Treat days and employee events
We are an equal opportunities employer and value diversity and inclusion in our team
We support the professional growth of our employees through internal job postings.
*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*

Job Type: Seasonal

Pay: $25.64 per hour

Expected hours: No less than 30 per week

Benefits:

Company events
Discounted or free food
On-site gym
On-site parking
Store discount
Schedule:

8 hour shift
Weekends as needed
Ability to commute/relocate:

Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hotel: 2 years (preferred)
Guest services: 1 year (preferred)
Licence/Certification:

Class 5 Driver's License (preferred)
Work Location: In person

Expected start date: 2025-05-15 Read more