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Concierge Executive EmailChatVoice
Jobs
#243071
Full Time
Job Description
Concierge Executive - Email/Chat/Voice
LOCATION : MUMBAI
Organization overview: An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU’s (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker. Years of Experience: min 1 Year WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
Job Description:
● Should be able to handle end to end communication(s) with the Student/Teacher(s)
● Responsible for the Customer Satisfaction of the entire conversation
● Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go
● Voice / Chat associate - will be responsible for resolving tickets within pre-defined timelines
● Email associate - will be responsible for resolving tickets raised on emails within pre-defined timelines
● Should be open to work in rotational shifts as per business requirements
Skill Required:
● Minimum of 1 year experience within a contact centre environment
● Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance
● Candidates from any of these industries – Ed-Tech, E-Commerce, BPO/ITES, Telecom/ E-learning are preferred
● Excellent communication skills (verbal & written
LOCATION : MUMBAI
Organization overview: An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU’s (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker. Years of Experience: min 1 Year WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
Job Description:
● Should be able to handle end to end communication(s) with the Student/Teacher(s)
● Responsible for the Customer Satisfaction of the entire conversation
● Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go
● Voice / Chat associate - will be responsible for resolving tickets within pre-defined timelines
● Email associate - will be responsible for resolving tickets raised on emails within pre-defined timelines
● Should be open to work in rotational shifts as per business requirements
Skill Required:
● Minimum of 1 year experience within a contact centre environment
● Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance
● Candidates from any of these industries – Ed-Tech, E-Commerce, BPO/ITES, Telecom/ E-learning are preferred
● Excellent communication skills (verbal & written
