Verified Job
Event Management
Client Servicing Manager : Delhi (Event Tech)
Event Management
#720689
Remote / WFH
Dreamcast
Job Description
About The Opportunity We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through cutting-edge tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.
Role & Responsibilities Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
Maintain comprehensive reports and documentation on client interactions and event outcomes.
Skills & Qualifications Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.
Skills: event management software,event technology,customer success,project management,event manager,events,client coordination,client retention,client handling,virtual events,hybrid events,key account manager,upselling and cross-selling,exhibitions,communication
Role & Responsibilities Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
Maintain comprehensive reports and documentation on client interactions and event outcomes.
Skills & Qualifications Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.
Skills: event management software,event technology,customer success,project management,event manager,events,client coordination,client retention,client handling,virtual events,hybrid events,key account manager,upselling and cross-selling,exhibitions,communication
