Verified Job
Event Management
Client Services Manager
Event Management
#7375
Remote / WFH
Cielo
Job Description
Company Description
Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com
Job Description
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Work Location: Mumbai
Work Arrangement: Hybrid (3 days in a week)
Work Schedule: APAC 1st shift * am -6 pm IST
Specific requirements: Responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts.
Duties and Responsibilities:
Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
Directly works with Recruiters and hiring leaders to foster relationships and build trust.
Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
Support recruitment process needs of clients.
Leverage shared delivery resources effectively.
Maximize the use of Cielo resources to meet goals.
Responsible for Cielo-specific metric reports and P&L management
Drive standardization, continuous improvement and consistency of processes and procedures.
Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Other duties as assigned.
Supervisory Responsibilities
The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.
Qualifications
Position Requirement
Experience:
Prior experience in a results-oriented TA role in talent acquisition or human resources.
Experience coaching peers or managing a team.
Exposure:
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite
Education:
Bachelor’s degree in business, management, human resources, or related field, preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com
Job Description
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Work Location: Mumbai
Work Arrangement: Hybrid (3 days in a week)
Work Schedule: APAC 1st shift * am -6 pm IST
Specific requirements: Responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts.
Duties and Responsibilities:
Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
Directly works with Recruiters and hiring leaders to foster relationships and build trust.
Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
Support recruitment process needs of clients.
Leverage shared delivery resources effectively.
Maximize the use of Cielo resources to meet goals.
Responsible for Cielo-specific metric reports and P&L management
Drive standardization, continuous improvement and consistency of processes and procedures.
Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Other duties as assigned.
Supervisory Responsibilities
The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.
Qualifications
Position Requirement
Experience:
Prior experience in a results-oriented TA role in talent acquisition or human resources.
Experience coaching peers or managing a team.
Exposure:
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite
Education:
Bachelor’s degree in business, management, human resources, or related field, preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
