Verified Job
Real Estate
Client Service Officer - Mortgage Renewals- job post Alta West Capital
Real Estate
#802653
Remote / WFH
Alta West Capital
Job Description
Full job description
Who we are!
One of Canada’s leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with under-served populations, including newcomers to Canada and the self-employed. Our mission is to empower the success of others through alternative financial solutions. The values and principles we follow to live this mission out are:
We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions.
We succeed together: We are growing in the same direction through collaboration and humility.
Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent.
We practice giving back: We are generous with all our resources for the benefit of those within and outside the organization.
Everyone on our team is expected to play by these rules! Since 2020, our business has grown >200%; we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey.
Who you are!
A self-starting Client Service Officer who wants to join our Calgary office full-time.
Customer service is your priority and have excellent communication skills. You have a knack for detail as well as a demonstrated willingness to pivot and problem-solve. You must be able to work well in a team-oriented environment and showcase your strengths. It is never a dull moment around here!
Responsibilities:
Manage the mortgage renewal process from renewal preparation through funding and post-renewal follow-up.
Prepare and distribute renewal offers, ensuring accuracy and adherence to company policies.
Communicate with borrowers regarding renewal options and other details through phone, text, and email.
Who we are!
One of Canada’s leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with under-served populations, including newcomers to Canada and the self-employed. Our mission is to empower the success of others through alternative financial solutions. The values and principles we follow to live this mission out are:
We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions.
We succeed together: We are growing in the same direction through collaboration and humility.
Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent.
We practice giving back: We are generous with all our resources for the benefit of those within and outside the organization.
Everyone on our team is expected to play by these rules! Since 2020, our business has grown >200%; we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey.
Who you are!
A self-starting Client Service Officer who wants to join our Calgary office full-time.
Customer service is your priority and have excellent communication skills. You have a knack for detail as well as a demonstrated willingness to pivot and problem-solve. You must be able to work well in a team-oriented environment and showcase your strengths. It is never a dull moment around here!
Responsibilities:
Manage the mortgage renewal process from renewal preparation through funding and post-renewal follow-up.
Prepare and distribute renewal offers, ensuring accuracy and adherence to company policies.
Communicate with borrowers regarding renewal options and other details through phone, text, and email.
