Claims Training Consultant

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Claims Training Consultant to join our growing team!

What you’ll do here:

Facilitating new hiring and training in licensing and products
Deliver training modules which include technical, soft skills, workshop-based, and new hire training
Ensure learning outcomes are met by developing learning tests/evaluations, analyzing results, and monitoring post training behaviors of participants
Analyze results and develop new and effective solutions for current training initiatives
Seek out areas of opportunity for improvement by providing solutions that result in improved training material, internal training processes and current learning methods
Recommend solutions to enhance departmental efficiency and effectiveness while enhancing the experience provided to internal clients
Partner with other business units to identify training needs
Leverage external resources and learnings to develop teaching strategies that support the principles of workplace training

What you bring to the table:

Proven and demonstrated technical knowledge in insurance systems, products and guidelines
Minimum 2 years claims handling experience
Experience with commercial property claims is an asset
Educational background in Adult Education is an asset
Strong understanding of adult education/learning theories and effective delivery of material to a variety of audiences
Strong proficiency in oral and written communication skills and effective facilitation
Proven time management and organizational skills
Can engage an audience
Solution oriented
No Canadian work experience required however must be eligible to work in Canada
What we offer


Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.


We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.


As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.


We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.


Learn more about our recruitment process and your candidate journey here.


If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. Read more