Claims Support Assistant (Temporary - 6 Months)

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact , as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: April 6, 2026

Reference Number: 4507

Posted Date: Mar 24, 2026

Employment Type: Temporary Full Time

Hours of Work: 7.83 hours per day - * day fortnight (M-F)

Position Highlights

We are looking for dynamic, proactive and organized administrative support professionals (temporary - 6 months) to join our team and provide general end-to-end claims administrative support at various office locations. Your administrative experience and your customer service skills are essential in this fast-paced, service-oriented environment.

Your responsibilities may include:

Greeting customers and responding to enquiries in person, on the phone and via email
Supporting Claims file handlers with correspondence, reporting, and account updates
Reviewing and processing vendor invoices and customer reimbursements
Arranging for vehicle towing and rental cars
Preparing file documents for records retention
Position Requirements

A minimum typing speed of 35 net words per minute with a 90% accuracy level
A minimum data entry speed of 5,000 net key strokes per hour with a 95% accuracy level
Initiative and good judgment to be proactive and determine priorities
Ability to multi-task, prioritize and to be flexible to adapt to changing work demands, volumes and schedules
Attention to detail and focus on accuracy
Strong customer service skills
Good verbal and written communication skills
Proficiency with relevant computer applications including Microsoft Word, Excel
Compensation: $26.86 plus 19.2% in lieu of vacation and benefits = $32.01 hourly

Work Arrangement: In-office Monday to Friday

Hours: 8:00am to 4:30pm or 8:30am to 5:00pm

Available Locations:

Abbotsford
Campbell River
Courtenay
Cranbrook
Dawson Creek
Duncan
Fort St. John
Kamloops
New Westminster
Nanaimo
Penticton
Prince George
Quesnel
Richmond
Squamish
Surrey (Gateway)
Surrey (Guildford)
Terrace
Trail
Vancouver (5th & Cambie)
Vancouver (Kingsway)
Vernon
Victoria
About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $26.86-$32.01 per hour

Work Location: In person