Verified Job
Work from home
Claims Consultant
Work from home
#657019
Remote / WFH
Job Description
Provide market leading customer solutions for Business Property claims across all classes of Business claims.
Manage customer relationships, interactions, and expectations to ensure customer satisfaction and delivery of the service promise
Proactively develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved
Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims Practice
Within your role ensure that risks are managed on a day-to-day basis by adhering to all VNZ processes and procedures and act in a way that supports and champions a risk culture within VNZ.
What you will need to succeed:
5 Years claims management and resolution experience including high level of customer interaction competency to finding sensible solutions to progress claims quickly and effectively
Strong customer service and conversation capabilities
Strong active listening, critical thinking and negotiation skills
What we also offer:
Competitive salary and discretionary annual bonus
Discounts on Vero Insurance
Free life, salary continuance and trauma insurance cover
Flexible leave of up to four days per year in addition to annual leave
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work/life balance
Flexible benefit of $250 annually for gym membership or hobbies
Ongoing learning and development opportunities
Apply Today
If this sounds like the opportunity you’ve been looking for, apply today and play a key role in shaping the future of automation and platform engineering at Suncorp!
At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
Advertised: 12 Dec 2026 New Zealand Daylight Time
Applications close: 02 Jan 2026 New Zealand Daylight Time
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Manage customer relationships, interactions, and expectations to ensure customer satisfaction and delivery of the service promise
Proactively develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved
Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims Practice
Within your role ensure that risks are managed on a day-to-day basis by adhering to all VNZ processes and procedures and act in a way that supports and champions a risk culture within VNZ.
What you will need to succeed:
5 Years claims management and resolution experience including high level of customer interaction competency to finding sensible solutions to progress claims quickly and effectively
Strong customer service and conversation capabilities
Strong active listening, critical thinking and negotiation skills
What we also offer:
Competitive salary and discretionary annual bonus
Discounts on Vero Insurance
Free life, salary continuance and trauma insurance cover
Flexible leave of up to four days per year in addition to annual leave
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work/life balance
Flexible benefit of $250 annually for gym membership or hobbies
Ongoing learning and development opportunities
Apply Today
If this sounds like the opportunity you’ve been looking for, apply today and play a key role in shaping the future of automation and platform engineering at Suncorp!
At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
Advertised: 12 Dec 2026 New Zealand Daylight Time
Applications close: 02 Jan 2026 New Zealand Daylight Time
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