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Chat Support Executive in Mohali, Himachal Pradesh, Zirakpur, Panchkula, Ropar, Chandigarh, Ludhiana
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#794137
Remote / WFH
JungleWorks
Job Description
We are looking for a chat support executive to manage customer queries and order-related activities through chat. The role requires strong communication skills, quick problem-solving ability, and effective coordination with the operations team to ensure customer issues are resolved promptly.
Key Responsibilities
• Handle customer queries and requests through chat support.
• Manage and monitor orders, including order-related queries, updates, and issues.
• Coordinate closely with the operations team to resolve customer and order-related concerns.
• Follow up with the relevant teams to ensure issues are resolved within the expected turnaround time.
• Provide accurate and timely information to customers.
• Maintain proper records of customer interactions and order-related issues.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Ensure a positive customer experience through professional and courteous communication.
• Follow defined processes, SOPs, and service-level standards.
• Identify recurring issues and share feedback with the concerned teams for improvement.
About Company: Jungleworks is a tech-loaded solution for your on-demand business. From customer-facing to delivery management and customer engagement platforms, we provide a technology suite for everything. Our product list consists of Yelo, Tookan, Panther, and Hippo.
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Key Responsibilities
• Handle customer queries and requests through chat support.
• Manage and monitor orders, including order-related queries, updates, and issues.
• Coordinate closely with the operations team to resolve customer and order-related concerns.
• Follow up with the relevant teams to ensure issues are resolved within the expected turnaround time.
• Provide accurate and timely information to customers.
• Maintain proper records of customer interactions and order-related issues.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Ensure a positive customer experience through professional and courteous communication.
• Follow defined processes, SOPs, and service-level standards.
• Identify recurring issues and share feedback with the concerned teams for improvement.
About Company: Jungleworks is a tech-loaded solution for your on-demand business. From customer-facing to delivery management and customer engagement platforms, we provide a technology suite for everything. Our product list consists of Yelo, Tookan, Panther, and Hippo.
Report this listing
