Change Manager

Full job description
We have an exciting opportunity available for an experienced Change Manager with proven success in developing and implementing a comprehensive change management strategy for a Superannuation program to join our Mercer Super team at Mercer. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

Change Manager

Reporting to the Mercer Super Portfolio Leader, you will be responsible for leading change management and communication efforts for strategic change and service improvements to benefit our members mainly within Experience transformation scope. This role will involve developing and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, and driving adoption and readiness for the program to achieve its target state. The Change Manager will play a critical role in shaping the future of Mercer Super and making a significant impact on its journey of transformation.

We will count on you to:

Develop a change management plan, implement the change management plan, and review and revise change management plan as required
Develop and consistently apply change management approaches throughout the program
For all workstreams, ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability
Monitor change management progress, addressing and adapting as required to deliver outcome
Ensure all change management activities are completed by the specified deadlines
Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the program. Tailor communication and training materials to different stakeholder groups.

What you need to have:

Experience within Superannuation or Investment management
Demonstrated experience as a change manager, leading change management efforts for large-scale transformation programs
Demonstrated experience in cultural and organisational change programs
Strong knowledge of change management methodologies, tools, and best practices
Demonstrated senior stakeholder management capabilities
Ability to work effectively across the organisation.

Why join our team:


We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Bankruptcy check prior to commencement of employment.


Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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