(CBA-322) WFM- Forecasting//International BPO

Hiring for WFM Analyst- Forecasting
Require 4+ Years Experience in WFM
Shifts 24*7
CTC UPTO 8LPA based on Last CTC

Role and key responsibilities:–
The Point of Contact for forecasting and budget planning
Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
Refines forecasting scenarios and generates final forecast
Refines and capture data to be used as an input to the models
Designs and develops forecasting scenarios
Generate short term forecasts, incorporating business impacts
Revise forecast based upon feedback
Maintain process documentation and tweak as per requirement.
Understanding on Time Series forecasting
Understanding of WFM and Contact volume AHT forecasting.

Key skills and knowledge:
High proficiency in Excel Power BI tools is a must.
Experience in developing machine learning models like classification, linear/logistic regression.
Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact center metrics
Mathematical and Statistics and exposure to R-studio/python.
Strong business acumen
Should be a good communicator and a collaborator
Core forecasting experience minimum 2 years in a BPO/Contact center environment
Total Experience 4+ Years
Presentation skills - essential

Qualification : Graduation

Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Read more