Verified Job
Customer Support / TeleCaller
Category Assistant
Customer Support / TeleCaller
#725888
Remote / WFH
Foodstuffs North Island
Job Description
Category Assistant
Ko wai mātou – About us
Kia ora! We’re Foodies. You know New World, PAK’nSAVE and Four Square, right? That’s us. With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, Foodstuffs North Island is a locally owned Co-op that’s deeply connected to the communities we serve. Our people are our taonga, and we celebrate them every day for being uniquely themselves.
Te Tūranga – About the role
We’re seeking a motivated, adaptable Category Assistant for our Merchandise team. This entry-level role offers insight into large retail operations, working with Category Managers, suppliers and internal teams across New World, PAK’nSAVE and Four Square. You’ll handle product, pricing and promotional admin, store queries and support daily category operations in a fast-paced environment. No grocery or FMCG experience required - many have advanced from this role, regardless of background.
As a Category Assistant, you’ll be:
Managing product, pricing and promotional administration for your category
Supporting promotional execution, including proofing and meeting mailer deadlines
Responding to store queries clearly and professionally
Working with suppliers and internal stakeholders via email and meetings
Assisting with competitor analysis and post-promotion reviews
Supporting wider planning and marketing activity
This role operates to very short deadlines, so strong organisation, accuracy and attention to detail are essential.
He kōrero mōu – About you
You’re eager to learn, comfortable in a fast-paced environment and ready to take ownership of your work. You bring maturity to how you communicate, especially when dealing with suppliers and stakeholders, and you’re comfortable juggling multiple priorities at once.
You’ll bring:
A strong willingness to learn and grow in a commercial environment
Great attention to detail and confidence working to tight timeframes
Clear, professional communication skills
Resilience and adaptability when things move quickly
A process-driven mindset
Intermediate Excel skills (including XLOOKUP)
Experience in Retail, FMCG or Grocery is a bonus – but not required
Ngā painga – What we offer
We’re committed to creating awesome experiences for our people, including:
Free carparking (over 1,000 spaces, including EV charging)
Onsite café with subsidised meals, mini mart, and 5% discount at our stores
Flexible working options and a paid day off for your birthday
Inhouse learning and development opportunities, flu vaccinations, and social network groups (our “Tribes”)
Experience awesome. Achieve awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.
If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include, interview location, sign language interpreter, assistive technology.
Don’t ‘cart’ around – apply now!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Ko wai mātou – About us
Kia ora! We’re Foodies. You know New World, PAK’nSAVE and Four Square, right? That’s us. With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, Foodstuffs North Island is a locally owned Co-op that’s deeply connected to the communities we serve. Our people are our taonga, and we celebrate them every day for being uniquely themselves.
Te Tūranga – About the role
We’re seeking a motivated, adaptable Category Assistant for our Merchandise team. This entry-level role offers insight into large retail operations, working with Category Managers, suppliers and internal teams across New World, PAK’nSAVE and Four Square. You’ll handle product, pricing and promotional admin, store queries and support daily category operations in a fast-paced environment. No grocery or FMCG experience required - many have advanced from this role, regardless of background.
As a Category Assistant, you’ll be:
Managing product, pricing and promotional administration for your category
Supporting promotional execution, including proofing and meeting mailer deadlines
Responding to store queries clearly and professionally
Working with suppliers and internal stakeholders via email and meetings
Assisting with competitor analysis and post-promotion reviews
Supporting wider planning and marketing activity
This role operates to very short deadlines, so strong organisation, accuracy and attention to detail are essential.
He kōrero mōu – About you
You’re eager to learn, comfortable in a fast-paced environment and ready to take ownership of your work. You bring maturity to how you communicate, especially when dealing with suppliers and stakeholders, and you’re comfortable juggling multiple priorities at once.
You’ll bring:
A strong willingness to learn and grow in a commercial environment
Great attention to detail and confidence working to tight timeframes
Clear, professional communication skills
Resilience and adaptability when things move quickly
A process-driven mindset
Intermediate Excel skills (including XLOOKUP)
Experience in Retail, FMCG or Grocery is a bonus – but not required
Ngā painga – What we offer
We’re committed to creating awesome experiences for our people, including:
Free carparking (over 1,000 spaces, including EV charging)
Onsite café with subsidised meals, mini mart, and 5% discount at our stores
Flexible working options and a paid day off for your birthday
Inhouse learning and development opportunities, flu vaccinations, and social network groups (our “Tribes”)
Experience awesome. Achieve awesome. Be awesomely you.
We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.
If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include, interview location, sign language interpreter, assistive technology.
Don’t ‘cart’ around – apply now!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Show less
