Catalogue Specialist

The Last Mile Analytics & Quality Team in Hyderabad is looking for a catalogue specialist who will act as the first level of support for address resolution, geocode correction, map edits, driver support and static route management in Last Mile, along with other operational issues and activities related to the transportation process and optimisation. Your efforts will impact our customers directly! This job requires you to constantly hit the ground running, and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple engineering and operations groups.

Responsibilities:
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
• Identify patterns emerging in the audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to the relevant owners/teams according to a pre-determined process.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, i. e., SLA, productivity, quality and utilisation benchmarks.
• Understand performance metrics for driving business goals.
• Work in a collaborative environment and