Case Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Are you looking for a career where you can truly help people? Perhaps you are already working in the industry looking to broaden your skills or are seeking the opportunity to step into a corporate entry level role to utilise your experience differently? This could be the next move for you!

As our team to continues to grow, we are looking for a number of Case Managers to join us on our exciting journey. We are recruiting for these roles to be based in our CBD office and commit to a 6 week, on site induction program commencing on Monday 26 May 2025. These roles will provide the flexibility to work from home 3 days a week.

Our structured 6 week training programme will allow you to get up to speed on all policies and processes before you take on claims. You will then work on a portfolio of claims whereby you will be the first point of contact for our injured workers, helping and supporting them get back to work.
Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.


How you'll make an impact

What can we offer you?
Attractive and competitive remuneration package
A manageable caseload of claims.
Hybrid working, flexible hours and a +-day fortnight are all options available to our employees along with reward and recognition events.
A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities.
Opportunities for ongoing education and development with a structured career development pathway.
Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, return to work and service delivery.
What you’ll be doing:
Advising and providing case management support across a range of rehabilitation cases at various stages of their return-to-work journey;
Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

About you

About you:
Strong customer service experience (you may have experience working in retail, hospitality, administration, call centres etc).
The ability to build trust and rapport with customers as well as a true passion to help people.
A desire and drive to learn and continuously grow your knowledge in the role.
A team player who enjoys collaborating and supporting their peers.
Exceptional time management and organisational skills that can be translated to the driving of a portfolio of claims.
The ability to demonstrate resilience and navigate through challenging situations.
Highly developed communication skills, with the ability to engage at all levels.
About us:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher Co which has 44,000+ employees worldwide.

To apply:
If this sounds like an opportunity you would be interested in, we would love to hear from you.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.


Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity

Inclusion and diversity (ID) is a core part of our business, and it’s embedded into the fabric of our organization. For more than +5 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business Read more