Case Manager

ID: +20+4
Department: AR Customer Services Ops Business Owners
Division: Australia Retail
Location: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Case Manager in the Deregistered Team within Commercial Operations at CSO, you are responsible for ensuring ANZ’s compliance when offboarding deregistered companies—this includes restraining accounts, issuing letters, remitting funds to ASIC, and closing accounts. Additionally, you assist customers who have re-registered their companies and wish to continue using their ANZ accounts.

Multiple roles available

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full Time

What will your day look like?

As a Case Manager, you will:
Ensuring that accounts are restrained in a timely manner after identification of deregistration

Ensuring that ANZ remits funds to ASIC promptly post expiry of the letter

Offboarding companies once funds have been remitted to ASIC

Assisting customers with compassion and provide sufficient information for them to understand the process

Work with key stakeholders across CSO (Collections, statutory compliance) to streamline / simplify the process, provide customers with updates of any concerns

What will you bring?

To be successful in this role, you will ideally bring the following:

Ability to understand customer needs and offer tailored product or service options.

Skilled in executing end-to-end processes to deliver customer outcomes.

Ensures high-quality solutions through rigorous testing and a customer-centric approach.

Proficient in using CAP systems and tools.

Demonstrates strong analytical and critical thinking skills to resolve issues effectively.

Capable of managing discussions and reaching mutually beneficial outcomes.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

. You can apply for this role by visiting ANZ Careers and searching for reference number +20+4.

Job Posting End Date

13/05/2025 , 11.5+pm, (Melbourne Australia)
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