Business Improvement Manager

Location
Mile End SA 5031
 
Benefits
Pulled from the full job description
Employee assistance program
Health insurance
Salary packaging
 
Full job description
About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
Role Overview
Are you a strategic thinker with a passion for driving operational excellence and transformation? We're seeking a Business Improvement Manager to lead process optimization and embed impactful change across our Home Support Operations. You’ll apply analytical rigour and collaborative leadership across teams to deliver improvements that enhance customer experience, compliance, and service performance. If you thrive on turning insight into action and empowering frontline success, this role offers the chance to make a measurable difference. Join us and shape the future of home support with leadership that inspires and change that lasts.

What You’ll Do
Partner with leadership across ACH Group to implement operational changes aligned with strategic goals.
Lead process optimization initiatives to boost efficiency, reduce costs, and elevate customer experience.
Define, monitor, and analyse performance metrics, driving continuous improvement.
Champion change management efforts, embedding transformation projects with a focus on outcomes and accountability.
Support service delivery teams with tools, training, and mentoring to foster a culture of excellence.
Ensure compliance with regulatory and quality standards, maintaining audit readiness.
What We’re Looking For

Essential Qualifications Experience:
Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
Professional certification in process improvement methodologies (Lean Six Sigma Green/Black Belt, PMP, or equivalent).
Minimum 5 years’ experience in operations management, business improvement, or process optimization.
Proven success in leading transformational change and cross-functional improvement initiatives.
Strong skills in performance management, data analysis, and compliance frameworks.
Current driver’s license and up-to-date vaccinations per Australian Government guidelines.
Desirable Attributes:
Change management certification (e.g., Prosci, Kotter).
Advanced proficiency in data analytics tools such as Excel, Power BI, or Tableau.
Exceptional accountability, stakeholder management, and resilience in driving change.
If you want to join our amazing team, we can offer you:
Career development with inhouse upskilling and external learning opportunities.
Friendly and inclusive culture, supporting diversity and employee wellbeing.
Free on-site flu vaccination program.
Financial advice for HESTA members, our preferred superannuation supplier.
Wellbeing program including free employee assistance program.
Recognition program acknowledging significant contributions.
Salary packaging to maximise your take home pay.
Discounted Corporate Membership – Health Insurance – BUPA.
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
How to Apply: Press ‘Apply’ now.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
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