Job description
From 5 to 10 year
s
of experience
Not Disclosed by Recruiter Bangalore
BengaluruJob DescriptionRoles and ResponsibilitiesActivity Sheet
Branch Manager Business Group
Retail and Consumer Banking Group Objective
Execute and monitor overall administration and efficient daily operations of a full service branch office
including operations
lending
product sales
customer service
security and safety in accordance with the Bank
s objectives
Principal Accountabilities Sales
Business Development
Achievement of incremental number and value targets for Liabilities
CA
SA
FD
Assets
Home
Auto
other assets
and Fee Products
MF
LI
GI
Gold
other fee products
Prepare and monitor Sales plan for the branch Build a healthy asset and liability book
Increase market share in the catchment area
3 to 5 kms radius
Major Activities
Sales
Business Development
Sales Planning
Prepare and track product wise
liabilities
assets
fee
AOP for the full financial year
Commerce and catchment mapping Prepare and review monthly activity calendar of outbound activities of BSM
JO Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews
Review all employees in branch quarterly
Review productivity of BSMs
BOM
s
JOs on a weekly basis
Review and handhold BOM
s
BSMs on a daily basis and Sales Officers
JOs
on a weekly basis
Conduct Daily Morning Huddles to discuss daily plan and agenda for employees
Ensure proper on
boarding of all new customers acquired
Sale of 3 products per customer within 90 days of account opening
Track inflow outflow reports
account closures
FD renewals
FD closures
overdue FD
locker occupancy
Sales and thus daily business generation Maintain quality of customer acquisition through sourcing mix and on
boarding process
Monitoring DSRs on a regular basis
Lead management proper assignment and closure of leads
Tapping markets or customer segments within the catchment of the branch
which are hitherto untapped
to increase the GL Base of the branch
Principal Accountabilities
Customer Service
Manage Key Branch Relationships Ensure Wait Time within permissible limits as per segmental service approach Achievement of branch Customer Service Scores target Nil Critical Requests at branch Nil Escalations at branch and complaint handling Major Activities
Customer Service
Make 10 customer visits every week
Top 20
of profitable customers of branch
to maintain and enhance the relationships
Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections
Conduct customer engagement program
every month
Lobby Management to be done daily during peak hours
Prepare staff roister
leave calendar and maker
checker seating arrangement Inculcating first contact resolution and adherence to customer service mantras by employees at branch Resolve customer queries through internal escalation matrix for enhanced service experience for customers Implement usage of Product Database among employees for instant resolution of customer
s queries Principal Accountabilities
Compliance
Risk Management
Ensure operations
risk control and process adherence at branches Branch Audit scores Fraud prevention Ops risk monitoring RBI audits
inspections and incognito visits Major Activities
Compliance
Risk ManagementEnsuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e
circulars issued from time to time Checking
authorizing and verification of various reports Irregularity report
Daily Exception report
Daily TOD reports
Daily Pending IBRs to be responded
Daily Second level verification of Mitra Committee Report
Daily Format F
Expenditure
Monthly CAT 14
CAT 15
TOD
Cheque Purchase
Fortnightly Submission of Comp 1
Monthly Charge Taking Certificate
as and when required Updation
maintenance and periodic checking of important registers Fake notes register Branch book Complaints register
book Visitor book Maintenance of keys of Customer complaint box One set of premises keys Fake note box Lockers Physical verification of various security items Surprise physical verification of cash
foreign currency
keys
gold coins
jewel loan packets and welcome kits
Monthly Physical verification of original and duplicate keys
Quarterly Physical verification of locker master keys and vacant locker keys
Quarterly Checks to be done in respect of asset servicing Non DRO branches
unreconciled open items as per data received from COPS
Repayment team Ensuring that at least one authorized signatory available in the branch for signing NOC Account sourcing
authorizing the KYC documents by checking the genuineness of the customers at the time of account opening Monitoring outstanding long pending entries in office accounts Checking all outstanding EDD cases
money laundering
Clearing his
her tray for all pending approvals Closure of Key Audit Findings from IAD audits and observations of RRM visits Quarterly compliance to audit requirements Proper handling and reporting of RBI
and other regulatory audits at branches Creating awareness among employees on fraud prevention
password protection and branch security Principal Accountabilities
Branch Profitability
Growth in NII
Net Interest Income
for branch Growth in Asset business through branches Increase Fee Income Ensure Opex optimization Manage cost of cash holding at branch Major Activities
Branch Profitability
Enhance for CASA and Time Deposits through service led Sales at branches Monitor daily inflow and outflow reports
GL reports and Day Book reports Incremental growth in
home loans and auto loans sourcing at applicable locations Activate specialized desks depending upon the catchment to generate fee income Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch Increase in third party product penetration to enhance fee income opportunity Principal Accountabilities
Brand Administration
Adhere to standardized Brand guidelines
inside the branch and outside the branch Branch upkeep and maintenance
spic
span Availability of necessary infrastructure in branch Major Activities
Brand Administration
Monitor external appearance of the branch
fascia
directional signage
entrance
parking area Review in Branch Look
Feel
lobby area
merchandising calendar for posters
seating arrangement etc on a daily basis Proper ATM upkeep
notice board and posters Ensure proper functioning of all branch equipments
PC
Printers
Xerox Machines
scanners
AC
DQM
CDM etc All employees to be dressed well
Ensure adherence guidelines at all workstations
storage area and common area Principal Accountabilities
Capability Building
Manpower Management
Team Building Training and Development Manpower Planning Major Activities
Capability Building
Manpower Management
Mentor
ensure mentoring of new joinees for first three months
Job rotation for all employees once in six months Briefing all employees on their role and expectations from them Give structured feedback to employees on a regular basis Conducting Saturday Workshops and in house training programs Certification of employees on AMFI
IRDA and mandated E
Test and E
Learning by all employees in branch Other ResponsibilitiesImplement centrally
originated projects on customer service
automation
processes and compliance in the branch Monitor specialized desks at branches Follow up on legal cases pertaining to branch Business continuity planning for the branch Contribute to employee morale and plug employee turnover Performance IndicatorMeasureRetail P
LNet interest Income Percentage achievement against target Fee Income Percentage achievement against target
We may need to include cross sell somewhere GL Size of branchesCurrent Accounts Number of accounts Incremental growth in balance Average balance of account
Quality of account
Savings Accounts Number of accounts Incremental growth in balance Average balance of account
Quality of account
what about salary accounts
Term Deposits Retail penetration of deposits sourced Incremental growth in deposits Asset Targets
Specific to region being handled
Home Loans
disbursement achievement against target
Please include loans against collateral Auto Loans
disbursement achievement against target Personal Loans
disbursement achievement against target Overall Branch HealthCustomer Service Branch customer service scores Compliance IAD Audit Scores and fraud prevention scoresDesired Candidate ProfilePerks and BenefitsRole
Branch Manager Salary
Not Disclosed by Recruiter Industry
Banking Functional Area
BFSI
Investments
Trading Role Category
Banking Operations Employment Type
Full Time
Permanent Key Skills Branch Managerbranch management SalesBranch OperationsBankingconsumer bankingBranch Handling Skills highlighted with
are preferred keyskills Education UG
Any Graduate Company Profile Mount Talent Consulting Private Limited Bank Company Info X Contact Company
Mount Talent Consulting Private Limited
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