Verified Job
Customer Support / TeleCaller
BPO Quality Analyst Live Connections
Customer Support / TeleCaller
#411406
Remote / WFH
Job Description
Job Title: BPO Quality Analyst
Experience: 2-4 years (at least 2 years of experience into Quality Analyst)
Mandates:
1. Fulltime Graduation (10+2+3)
2. Hindi language
Job Type: Permanent
Work Location: Ambattur (Chennai)
Budget 5.0LPA
Shift: Day Shift
Responsibilities:
Evaluate and monitor the performance of BPO agents to ensure they meet quality standards.
Provide constructive feedback and coaching to agents for continuous improvement.
Analyze data from quality assessments to identify trends and areas for enhancement.
Collaborate on process improvement initiatives to enhance efficiency.
Assist in designing and delivering training programs for agent development.
Ensure agents comply with industry regulations and standards.
Investigate and address the root causes of quality issues.
Analyze customer feedback to identify areas for service improvement.
Maintain accurate records of quality evaluations and improvement initiatives.
Establish an ongoing process for. continuous monitoring and improvement.
Collaborate with various departments to align quality initiatives with business goals.
Qualifications:
Previous experience in a BPO quality role.
Strong analytical and communication skills.
Knowledge of industry regulations
Graduate (Fulltime)
Chennai - Ambattur
Please share your CVs to [email protected],
Experience: 2-4 years (at least 2 years of experience into Quality Analyst)
Mandates:
1. Fulltime Graduation (10+2+3)
2. Hindi language
Job Type: Permanent
Work Location: Ambattur (Chennai)
Budget 5.0LPA
Shift: Day Shift
Responsibilities:
Evaluate and monitor the performance of BPO agents to ensure they meet quality standards.
Provide constructive feedback and coaching to agents for continuous improvement.
Analyze data from quality assessments to identify trends and areas for enhancement.
Collaborate on process improvement initiatives to enhance efficiency.
Assist in designing and delivering training programs for agent development.
Ensure agents comply with industry regulations and standards.
Investigate and address the root causes of quality issues.
Analyze customer feedback to identify areas for service improvement.
Maintain accurate records of quality evaluations and improvement initiatives.
Establish an ongoing process for. continuous monitoring and improvement.
Collaborate with various departments to align quality initiatives with business goals.
Qualifications:
Previous experience in a BPO quality role.
Strong analytical and communication skills.
Knowledge of industry regulations
Graduate (Fulltime)
Chennai - Ambattur
Please share your CVs to [email protected],
