Verified Job
Customer Support / TeleCaller
BPO HC
Customer Support / TeleCaller
#212228
Remote / WFH
Job Description
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BPO HC
NTT DATA Services
Coimbatore, Tamil Nadu
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10 hours agoFull–time
Roles and Responsibilities:
Process Adjudication claims and resolve for payment and Denials.
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Resolving complex situations following pre-established guidelines
Requirements:
Both Under Graduates and Post Graduates can apply.
Excellent communication (verbal and written) and customer service skills.
Able to work independently; strong analytic skills.
Detail-oriented; ability to organize and multi-task.
Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
Demonstrate strong reading comprehension and writing skills.
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment.
• Required schedule availability for this position is Monday-Friday 5.30PM/3.30AM IST (AR SHIFT). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement
BPO HC
NTT DATA Services
Coimbatore, Tamil Nadu
Apply
10 hours agoFull–time
Roles and Responsibilities:
Process Adjudication claims and resolve for payment and Denials.
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Resolving complex situations following pre-established guidelines
Requirements:
Both Under Graduates and Post Graduates can apply.
Excellent communication (verbal and written) and customer service skills.
Able to work independently; strong analytic skills.
Detail-oriented; ability to organize and multi-task.
Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
Demonstrate strong reading comprehension and writing skills.
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment.
• Required schedule availability for this position is Monday-Friday 5.30PM/3.30AM IST (AR SHIFT). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement
