Verified Job
Arts - Entertainment - Publishing
Box Office - Commodore Ballroom
Arts - Entertainment - Publishing
#53941
Remote / WFH
Live Nation
Job Description
You will have the opportunity to be part of a very special team at one of Canada’s most iconic live music venues, the Commodore Ballroom. Located in the heart of downtown Vancouver, the Commodore Ballroom has been a cornerstone of the city’s entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. If you are ready to be part of Vancouver’s most memorable live music experiences, this role might be for you!
Responsibilities:
Conduct in-person ticket sales using the Ticketmaster computer systems.
Balance and account for credit card receipts from sales transactions.
Describe venue layouts and seating locations for our customers.
Organize and distribute "will-call" tickets as needed.
Maintain exemplary customer service in accordance with Live Nation standards and policies.
Utilize strong communication and de-escalation techniques to professionally resolve guest concerns, complaints, and ticketing issues while maintaining a positive customer experience.
Foster and maintain a positive and team-oriented approach towards colleagues and the company.
Other duties as assigned.
Qualifications :
Superior customer service skills (in-person and over the phone) are an asset.
Experience with Ticketmaster systems (Archtics & TM Host) is a strong asset, but not necessary as training will be provided.
A basic foundation and understanding of event ticketing is a strong asset.
Excellent communication skills in English (verbal and written); proficiency in French is an asset but not required.
Understanding basic computer skills and experience with MS Office (Word, Excel, and Outlook).
General office and/or cash handling experience preferred but not required.
Organized, detail-oriented, and able to manage a diverse and ever-changing environment.
Highly motivated, proactive self-starter who is able to work under pressure.
Must be able to work evenings, weekends and holidays as required.
A passion for live events and desire to ensure every customer experience is exceptional!
We thank all applicants for their interest; h owever, only those chosen for an interview will be contacted.
The expected compensation for this position in British Columbia is: $20.00/hour
Responsibilities:
Conduct in-person ticket sales using the Ticketmaster computer systems.
Balance and account for credit card receipts from sales transactions.
Describe venue layouts and seating locations for our customers.
Organize and distribute "will-call" tickets as needed.
Maintain exemplary customer service in accordance with Live Nation standards and policies.
Utilize strong communication and de-escalation techniques to professionally resolve guest concerns, complaints, and ticketing issues while maintaining a positive customer experience.
Foster and maintain a positive and team-oriented approach towards colleagues and the company.
Other duties as assigned.
Qualifications :
Superior customer service skills (in-person and over the phone) are an asset.
Experience with Ticketmaster systems (Archtics & TM Host) is a strong asset, but not necessary as training will be provided.
A basic foundation and understanding of event ticketing is a strong asset.
Excellent communication skills in English (verbal and written); proficiency in French is an asset but not required.
Understanding basic computer skills and experience with MS Office (Word, Excel, and Outlook).
General office and/or cash handling experience preferred but not required.
Organized, detail-oriented, and able to manage a diverse and ever-changing environment.
Highly motivated, proactive self-starter who is able to work under pressure.
Must be able to work evenings, weekends and holidays as required.
A passion for live events and desire to ensure every customer experience is exceptional!
We thank all applicants for their interest; h owever, only those chosen for an interview will be contacted.
The expected compensation for this position in British Columbia is: $20.00/hour
