Verified Job
Digital Marketing
Bilingual Client Services- job post Aramark
Digital Marketing
#743655
Remote / WFH
Aramark
Job Description
Full job description
Job Description
Be the voice that helps clients succeed. Be the expert behind the systems.
Are you passionate about customer service, technology, and helping people get the most out of digital tools? We're looking for a Client Services & Systems Support Specialist to join our team and play a key role in supporting clients, driving user adoption, and ensuring an exceptional customer experience.
In this role, you'll combine technical support, client training, relationship management, and system administration to help our customers successfully use our proprietary purchasing and management platforms. If you're a problem-solver who enjoys talking to clients, troubleshooting issues, and making a real impact, we'd love to hear from you.
Job Responsibilities
User Training & Support
Provide first-level support to internal and external users.
Troubleshoot and assess support requests, escalating issues when required.
Deliver user training and technical support by phone, online, or in person.
Send customer satisfaction surveys following user interactions.
Create user guides, training documentation, and video tutorials using digital adoption tools or video-editing software.
System Maintenance
Maintain database accuracy and integrity.
Manage and update user and supplier profiles within the portal, purchasing platform, and CRM.
Document inbound and outbound communications in the CRM system.
Monitor and respond to inquiries received through the portal's contact channels.
Quality Assurance & Testing
Collaborate with IT teams and external technology partners on system enhancements and integrations.
Conduct user acceptance testing (UAT) for system upgrades and integrations.
Job Description
Be the voice that helps clients succeed. Be the expert behind the systems.
Are you passionate about customer service, technology, and helping people get the most out of digital tools? We're looking for a Client Services & Systems Support Specialist to join our team and play a key role in supporting clients, driving user adoption, and ensuring an exceptional customer experience.
In this role, you'll combine technical support, client training, relationship management, and system administration to help our customers successfully use our proprietary purchasing and management platforms. If you're a problem-solver who enjoys talking to clients, troubleshooting issues, and making a real impact, we'd love to hear from you.
Job Responsibilities
User Training & Support
Provide first-level support to internal and external users.
Troubleshoot and assess support requests, escalating issues when required.
Deliver user training and technical support by phone, online, or in person.
Send customer satisfaction surveys following user interactions.
Create user guides, training documentation, and video tutorials using digital adoption tools or video-editing software.
System Maintenance
Maintain database accuracy and integrity.
Manage and update user and supplier profiles within the portal, purchasing platform, and CRM.
Document inbound and outbound communications in the CRM system.
Monitor and respond to inquiries received through the portal's contact channels.
Quality Assurance & Testing
Collaborate with IT teams and external technology partners on system enhancements and integrations.
Conduct user acceptance testing (UAT) for system upgrades and integrations.
