Bell Services Captain

Full job description
Company Description
BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

We are currently a seeking a Bell Services Captain in Crown Sydney. This role is a fast-paced, highly interactive and guest focused leadership position that will see you supporting a large team of Bell Attendants and Doorpersons in the busy driveway area of the hotel.

Being the main connection between the Bell Services team and our guests, the Bell Services Captain will ensure a smooth and safe flow of vehicles entering and exiting the driveway, as well as providing efficiency in the storing, delivery and pick up of guest luggage. Being a part of the main entrance of the Hotel, our Bell Captains work cohesively with the larger Hotel team to capture a personalised service and elevated experience to each and every one of our guests and residents.

To be considered for this role, you must currently hold an unrestricted NSW driver’s license with a clean driving record. Due to the 24/7 nature of our business, you’ll need to have full availability to work across a Monday – Sunday rotating roster including days, nights, weekends and overnights.

You’ll have:

Ability to work a 24/7 rotational roster including overnight shifts, weekends and public holidays
An unrestricted NSW Drivers Licence
Confidence and capability in driving a variety of vehicles including manual and automatic
Strong skills in coaching, training, supporting and team leadership
Ability to anticipate the needs of guests promptly handling any guest enquiries
Strong multi-tasking, conflict resolution and negotiation skills
Able to learn and think quickly and master parking systems and processes
Ability to develop strong stakeholder relationships across all areas (internal and external)
Understanding of the Opera Hotel Property Management Systems advantageous
What we offer you:

Full-time opportunity, based in Crown Sydney
Tailored uniform, laundered free for every shift
Opportunity to be part of a high performing team and a leader in the Bell Services team
Chance to develop your skills and progress towards a career in leadership
Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
Opportunity to take part and be rewarded in Crown’s group-wide recognition and awards program
Ability to be an active member and contribute to Crown’s community, diversity inclusion committees
Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
Access to discounts with various corporate partners across insurance, heath wellbeing, fashion, banking finance, technology and more Read more