Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies)

Location
Brisbane QLD•Hybrid work
 
Full job description
Job Title: Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies)
Req ID: 101114
Department: SB Bank Contact Centre
Division: Suncorp Bank
Location: Brisbane
About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD. We're on the lookout for individuals who are not just passionate about customers but are also armed with intermediate computer literacy skills that will set you on the path to success.

As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.

As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers. Your canvas will be the inbound contact centre, where you'll not only meet customer needs but exceed their expectations with every interaction.

Role Type: Multiple vacancies! All permanent roles; Full time roles (options below)
Role Location: Heritage Lanes, 80 Ann Street, Brisbane QLD 4000

Option 1) Full time, 37.5 hours per week, Tuesday to Saturday, 7AM – 10AM start time

Option 2) Full time, 37.5 hours per week, Monday to Friday, 11AM – 2PM start time

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

What will your day look like?

As a Banking Consultant, you will:
Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
Handle everyday banking enquiries, account openings, and processes via telephone
Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Passion for delivering exceptional customer service with demonstrated experience in customer service roles
Proficiency in using computer systems and ability to navigate multiple systems
Strong verbal communication skills to listen, build rapport, and convey complex information effectively
High level of resilience, empathy, and adaptability to handle various customer situations
While previous call centre experience is desired, it is not necessary. Suncorp Bank is willing to provide training for candidates with a passion for providing outstanding customer service
Commitment to self-development and eagerness to enhance skills and capabilities in the role
Ability to work collaboratively as a supportive team member

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 101114.

Job Posting End Date

13/08/2025 , 11.59pm, (Melbourne Australia)
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