Banker - Customer Experience Job at IDFC FIRST Bank - Delhi, India

Job Requirements

Banker - Customer Experience Job at IDFC FIRST Bank - Delhi, India - Competitive Compensation

Job Title: Banker - Customer Experience

Company Name: IDFC FIRST Bank

Location: Delhi, India

Salary: Competitive Compensation

Qualification: Graduate in Any Discipline, Post Graduate (MBA preferred)

Category: Branch Operations Branch Customer Service

Experience: 1-4 years of relevant experience in Banking or allied Business

Industry: BFSI

Functional Area: Retail Liabilities

Job Description:

Join us as a Banker - Customer Experience at IDFC FIRST Bank in Delhi, India, and be part of a dynamic team dedicated to providing exceptional customer service and fostering valuable customer relationships. As a Banker - Customer Experience, you will play a pivotal role in creating an efficient and cost-effective customer engagement model while deepening customer accounts and cross-selling products. If you are passionate about delivering top-notch service and contributing to the success of a leading financial institution, we invite you to explore this exciting opportunity.

Roles Responsibilities:

Are you ready to make a difference? As a Banker - Customer Experience, your key responsibilities will include:

Offering client-focused product solutions that align with business specifics, tailoring offerings to meet individual customer needs.

Enhancing product penetration per relationship by understanding customer tendencies and preferences.

Identifying opportunities for additional business from existing customers through effective relationship-building.

Skillfully addressing and resolving customer inquiries and complaints, ensuring exceptional service delivery.

Upholding banking regulations and policies, including Anti Money laundering, KYC, and Data Information security.

Assisting in the resolution of audit observations to maintain compliance with internal and external guidelines.

Key Success Metrics:

Your success as a Banker - Customer Experience will be measured by your ability to achieve:

Increased customer wallet share.

Meeting product cross-sell targets.

Qualifications:

To excel in this role, you should possess:

A Graduate degree in any discipline.

A Post Graduate degree, preferably an MBA.

Experience:

Join our team if you have:

1-4 years of relevant experience in Banking or allied Business.

An understanding of the BFSI industry.

A background in Retail Liabilities.

FAQs:

Q1: What are the educational qualifications required for this role?

A1: We seek candidates with a Graduate degree in any discipline. A Post Graduate degree, particularly an MBA, is preferred.

Q2: What experience is needed for the Banker - Customer Experience position?

A2: The ideal candidate should have 1-4 years of relevant experience in Banking or allied Business. Familiarity with the BFSI industry and Retail Liabilities is a plus.

Q3: How will my performance be measured?

A3: Your performance will be assessed based on your ability to increase customer wallet share and meet product cross-sell targets.

Q4: What growth opportunities does IDFC FIRST Bank offer?

A4: At IDFC FIRST Bank, we value employee development and offer various avenues for career advancement within our organization.

Q5: What sets IDFC FIRST Bank apart as an employer?

A5: IDFC FIRST Bank is known for its commitment to providing excellent customer service, fostering a collaborative work environment, and offering employees the chance to make a meaningful impact in the financial industry.

Join our team and make your mark in the world of customer-centric banking. Apply now and embark on a rewarding career journey with IDFC FIRST Bank! Read more