Back Office Executive (Operations)- job post Chemist Box Private Limited Boring Road, Patna, Bihar

Full job description
Job description:

Job Description: - (Quality Analyst (Back-Office) Chemist Box Private Limited

Job Title:- Quality Analyst (Back-Office) - Chemist Box Pvt Ltd

Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.

Role Overview:

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Required Skills:

Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:

Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Salary Package & Other Benefits: -

Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
Send Cv on 6299924341 (Nidhi Hr)

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person