Verified Job
IT / Software / Data Analyst
AWS Azure Cloud Engineer
IT / Software / Data Analyst
#482304
Remote / WFH
Job Description
• Job Title: Level 1 AWS -Azure Support Engineer
• Location: Pune
• Job Type: Full-time
• Experience: 3 years
Positions: 2
Joining: Immediate – 2 Weeks
• Job Summary:
As a Level 1 AWS Azure Support Engineer, you will be responsible for providing technical support to Azure (Microsoft's cloud platform) customers, focusing on Azure services and infrastructure. This role requires a strong understanding of Azure, Linux, OS patching, and previous experience in enterprise support. You will also need to work in rotational shifts, including night shifts from 6:30 PM to 6:30 AM, and be open to onsite travel to Singapore when required. Additionally, you will play a crucial role in system monitoring to ensure the availability and performance of Azure resources.
• Key Responsibilities:
1. Customer Support:
- Deliver prompt and effective technical support to Azure customers during rotational shifts, including night shifts (6:30 PM to 6:30 AM).
- Assist customers in diagnosing and resolving issues related to Azure services, configurations, and resources.
2. Issue Resolution:
- Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
- Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
- Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.
3. Documentation:
- Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
- Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.
4. Azure and Linux Expertise:
- Demonstrate in-depth knowledge of the Azure platform and its services.
- Utilize Linux proficiency for Azure-related tasks, including OS patching and system administration.
5. System Monitoring:
- Implement and maintain system monitoring tools to track the health and performance of Azure resources and services.
- Respond to monitoring alerts and take appropriate actions to address potential issues proactively.
6. Enterprise Support Experience:
- Leverage previous 2-3 years of experience in enterprise support to efficiently address complex customer needs and requirements.
7. Technical Collaboration:
- Collaborate closely with cross-functional teams, including Azure development and engineering teams, to resolve intricate issues and ensure timely solutions.
8. User Training and Guidance:
- Provide guidance and instructions to customers on best practices for using Azure services effectively.
- Offer recommendations for optimizing Azure resources and configurations.
+. Onsite Travel:
- Be prepared for occasional onsite travel to Singapore to address specific customer needs or project requirements.
• Qualifications:
- Strong expertise in Azure cloud services and products.
- Proficiency in Linux operating systems, including OS patching and system administration.
- Experience with system monitoring tools and practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
• Working Conditions:
- This role requires working in rotational shifts, including night shifts (6:30 PM to 6:30 AM) for four days a week.
- Be prepared for occasional off-hours and weekend work to meet customer needs or address critical issues.
- Occasional onsite travel to Singapore may be required based on specific business needs
• Location: Pune
• Job Type: Full-time
• Experience: 3 years
Positions: 2
Joining: Immediate – 2 Weeks
• Job Summary:
As a Level 1 AWS Azure Support Engineer, you will be responsible for providing technical support to Azure (Microsoft's cloud platform) customers, focusing on Azure services and infrastructure. This role requires a strong understanding of Azure, Linux, OS patching, and previous experience in enterprise support. You will also need to work in rotational shifts, including night shifts from 6:30 PM to 6:30 AM, and be open to onsite travel to Singapore when required. Additionally, you will play a crucial role in system monitoring to ensure the availability and performance of Azure resources.
• Key Responsibilities:
1. Customer Support:
- Deliver prompt and effective technical support to Azure customers during rotational shifts, including night shifts (6:30 PM to 6:30 AM).
- Assist customers in diagnosing and resolving issues related to Azure services, configurations, and resources.
2. Issue Resolution:
- Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
- Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
- Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.
3. Documentation:
- Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
- Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.
4. Azure and Linux Expertise:
- Demonstrate in-depth knowledge of the Azure platform and its services.
- Utilize Linux proficiency for Azure-related tasks, including OS patching and system administration.
5. System Monitoring:
- Implement and maintain system monitoring tools to track the health and performance of Azure resources and services.
- Respond to monitoring alerts and take appropriate actions to address potential issues proactively.
6. Enterprise Support Experience:
- Leverage previous 2-3 years of experience in enterprise support to efficiently address complex customer needs and requirements.
7. Technical Collaboration:
- Collaborate closely with cross-functional teams, including Azure development and engineering teams, to resolve intricate issues and ensure timely solutions.
8. User Training and Guidance:
- Provide guidance and instructions to customers on best practices for using Azure services effectively.
- Offer recommendations for optimizing Azure resources and configurations.
+. Onsite Travel:
- Be prepared for occasional onsite travel to Singapore to address specific customer needs or project requirements.
• Qualifications:
- Strong expertise in Azure cloud services and products.
- Proficiency in Linux operating systems, including OS patching and system administration.
- Experience with system monitoring tools and practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
• Working Conditions:
- This role requires working in rotational shifts, including night shifts (6:30 PM to 6:30 AM) for four days a week.
- Be prepared for occasional off-hours and weekend work to meet customer needs or address critical issues.
- Occasional onsite travel to Singapore may be required based on specific business needs
