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Autonomous Vehicle Roadside Assistance Agent
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#28527
Remote / WFH
TaskUs
Job Description
Location: This job is performed on location in Denver, CO. Candidates must live within 40 miles of the job location.
From $25 an hour - Full-time
Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
Responsible for safely setting up self-driving autonomous vehicles.
Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
Maintain TaskUs’s high standard of safety, inside and outside of the vehicle
Be the deputy for technology by communicating courteously always with management, engineers and the public
Capable of responding quickly to changing and potentially high-pressure environments
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
Complete daily reports and document procedures and tests
Interact with the members of the public and educate them on self-driving technology
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of ******* or drugs by self-driving vehicle operators during a shift, including randomized drug testing
Other duties as required
Education, Licensing, and Certifications Required:
Must be 21 years old
High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Experience:
Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required
Minimum of 3 years of experience driving on public roads. Additional experience is preferred
Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
Proficiency with using a touchscreen smartphone
Must be able to type at least 40 adjusted wpm
Skills and Knowledge Required:
Must have good attention to detail and be able to quickly and concisely describe their thoughts
Capable of responding quickly and simultaneously to multiple scenarios
Adapt quickly to new and developing technology
Cross-functional verbal and written communication and issue escalation
Must be able to multitask multiple technologies, including communications devices and vehicle status systems
Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month
Excellent written and verbal communication skills;
Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments
The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.
Compensation: $25.00 (10% Shift Differential hourly for hours between 8pm-6am)
Pre-Employment Requirements:
Must submit to a drug test and background check
Driving Record
Pre-Employment Physical
Physical Requirements:
Occasional standing, walking, and sitting
Long periods of sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Most work is accomplished outdoors in a vehicle
.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Pay: From $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Referral program
Tools provided
Vision insurance
Work Location: In person
From $25 an hour - Full-time
Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
Responsible for safely setting up self-driving autonomous vehicles.
Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
Maintain TaskUs’s high standard of safety, inside and outside of the vehicle
Be the deputy for technology by communicating courteously always with management, engineers and the public
Capable of responding quickly to changing and potentially high-pressure environments
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
Complete daily reports and document procedures and tests
Interact with the members of the public and educate them on self-driving technology
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of ******* or drugs by self-driving vehicle operators during a shift, including randomized drug testing
Other duties as required
Education, Licensing, and Certifications Required:
Must be 21 years old
High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Experience:
Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required
Minimum of 3 years of experience driving on public roads. Additional experience is preferred
Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
Proficiency with using a touchscreen smartphone
Must be able to type at least 40 adjusted wpm
Skills and Knowledge Required:
Must have good attention to detail and be able to quickly and concisely describe their thoughts
Capable of responding quickly and simultaneously to multiple scenarios
Adapt quickly to new and developing technology
Cross-functional verbal and written communication and issue escalation
Must be able to multitask multiple technologies, including communications devices and vehicle status systems
Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month
Excellent written and verbal communication skills;
Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments
The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.
Compensation: $25.00 (10% Shift Differential hourly for hours between 8pm-6am)
Pre-Employment Requirements:
Must submit to a drug test and background check
Driving Record
Pre-Employment Physical
Physical Requirements:
Occasional standing, walking, and sitting
Long periods of sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Most work is accomplished outdoors in a vehicle
.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Pay: From $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Referral program
Tools provided
Vision insurance
Work Location: In person
