Verified Job
Jobs
AsstMgr-Restaurants
Jobs
#713598
Full Time
Job Description
• Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
• Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction.
• Determines training needed to accomplish goals, then implements the plan.
CANDIDATE PROFILE:
• Education and Experience:
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES:
• Assisting in Management of Restaurant Team:
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Conducting Day-to-Day Restaurant Operations:
• Ensures all employees have proper supplies, equipment, and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards, and procedures.
• Monitors ******* beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
• Providing Exceptional Customer Service:
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
• Conducting Human Resource Activities:
• Supervises ongoing training initiatives.
• Uses all available on-the-job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an ongoing basis.
• Additional Responsibilities:
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high-demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in the absence of Restaurant Manager.
At Marriott International, we are an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction.
• Determines training needed to accomplish goals, then implements the plan.
CANDIDATE PROFILE:
• Education and Experience:
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES:
• Assisting in Management of Restaurant Team:
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Conducting Day-to-Day Restaurant Operations:
• Ensures all employees have proper supplies, equipment, and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards, and procedures.
• Monitors ******* beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
• Providing Exceptional Customer Service:
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
• Conducting Human Resource Activities:
• Supervises ongoing training initiatives.
• Uses all available on-the-job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an ongoing basis.
• Additional Responsibilities:
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high-demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in the absence of Restaurant Manager.
At Marriott International, we are an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
