Associate Client Delivery

Associate, Client Delivery-()Job:OperationsPrimary Location:Asia-India-ChennaiOther Locations:Asia-India-ChennaiSchedule:Full-timeEmployee Status:PermanentPosting Date:18/Aug/2026, 3:34:58 AMUnposting Date:OngoingRole Responsibilities Strategy Targeted Improvements Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate Automation and Streamlining Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Business Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank [India] on all documentation related matters, including the origination of documentation for customers where required To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues Processes General Perform end-to-end orchestration across all processes and services managed by IMO Engage clients throughout process, ensuring seamless delivery and client experience Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Adheres to first-time-right principles Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices. Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO Client Due Diligence (CDD) and Regulatory Onboarding Perform all relevant onboarding processes Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities Drive GIC and network onboarding processes Conduct checks on CDD as applicable Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and